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Re: Why is my R7000 slowing down my network?

emanon
Tutor

Why is my R7000 slowing down my network?

I have a Nighthawk R7000. It's connected to my cable internet service provider modem via ethernet.  The provider promises me 100 Mpbs and I have been getting that or just a little more or less depending on the time of day since I started with this provider earlier this year.  Suddenly, I am now getting about 50-70 Mpbs. So I called the provider and they sent a technician out. The techinician and I discovered that when the R7000 is shut off and devices are connected wirelessly straight to the provider's modem, I get speeds 100 Mpbs, give or take a little. Re-starting back up the R7000 and connecting wirelessly to it, the speeds fall again.  We tried this numerous times with various devices and the results were the same. Which led us to believe that for some reason the R7000 is slowing the speed down. The modem supports both 2.4 and 5.0 and we tested both.  Does anyone have any idea why suddenly the speed is slower?  I have not made any changes to the modem or R7000 in the last few months.  How should I troubleshoot the R7000 to solve this mystery?

Model: R7000|AC1900 Smart WIFI Router
Message 1 of 6

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Christian_R
NETGEAR Employee Retired

Re: Why is my R7000 slowing down my network?

@emanon,

 

Please download the latest firmware, run a speed test, and let me know if your issue persists. You may download the latest firmware using the link below:

 

https://www.netgear.com/support/product/r7000.aspx#download

 

 

~Christian

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Message 4 of 6

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Christian_R
NETGEAR Employee Retired

Re: Why is my R7000 slowing down my network?

Hello @emanon

 

What firmware is your R7000 currently on? 

 

 

~Christian

Message 2 of 6
emanon
Tutor

Re: Why is my R7000 slowing down my network?

Firmware Version
V1.0.9.14_1.2.25

Message 3 of 6
Christian_R
NETGEAR Employee Retired

Re: Why is my R7000 slowing down my network?

@emanon,

 

Please download the latest firmware, run a speed test, and let me know if your issue persists. You may download the latest firmware using the link below:

 

https://www.netgear.com/support/product/r7000.aspx#download

 

 

~Christian

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Message 4 of 6
emanon
Tutor

Re: Why is my R7000 slowing down my network?


@Christian_R wrote:

@emanon,

 

Please download the latest firmware, run a speed test, and let me know if your issue persists. You may download the latest firmware using the link below:

 

https://www.netgear.com/support/product/r7000.aspx#download

 

 

~Christian


 

Wow my friend you are a genuis!  That did it.  I installed latest firmware and ran 3 tests.  All were above 100 Mbps!!  I had not set the R7000 to automtaically update beacuse sometimes updates cause problems and I like to wait and see what others experience with updates.

Message 5 of 6
Christian_R
NETGEAR Employee Retired

Re: Why is my R7000 slowing down my network?

@emanon

 

I'm glad to hear!  Smiley Happy Oh yes, I completely understand. Glad I was able to help! 

 

Enjoy the rest of your day

 

 

~Christian

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