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Re: Wi-Fi connection lost with security Firmware V1.0.9.18_1.2.27 patch on R7000

Wi-Fi connection lost with security Firmware V1.0.9.18_1.2.27 patch on R7000

After installing V1.0.9.18_1.2.27 on my R7000 router, I lose WI-Fi connctivity on both the 5 and 2.4 Mhz bands. The hardware Eithernet connections stay active, and otherwise the router behaves normally. I installed the new firmware about 48 hours ago, and I can restore functionality by powering down the router twice. ( the first time it won't work, second try is a charm.) This is now required about every six hours before it loses its mind, so I have a new thing to do at breakfast and dinner each day. Is there a known bug in this firmware for this and is there a fix coming. I think it's a bit unfair to have to pay for support when all I needed was to keep the secuity patches in the unit fresh. 

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 1 of 12

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JamesGL
Master

Re: Wi-Fi connection lost with security Firmware V1.0.9.18_1.2.27 patch on R7000

Message 11 of 12

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1997xf11
Aspirant

Re: Wi-Fi connection lost with security Firmware V1.0.9.18_1.2.27 patch on R7000

I was having the exact same problem with V1.0.9.18_1.2.27. I downgraded my firmware to V1.0.9.14_1.2.25 about 10 minutes ago and working good so far. I will know in several hours if the wifi drops on this version also.

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 2 of 12
locmer
Aspirant

Re: Wi-Fi connection lost with security Firmware V1.0.9.18_1.2.27 patch on R7000

Same problem here after upgrade to V1.0.9.18_1.2.27  Wifi doesn't work for my mobile devices (Samsung S7 and Xiaomi redmi note 4) but works ok with Mac book and Mac book pro. Reboots do not seems to clear it (temporarily) for me. So downgrading now. Looks like a pretty big regression problem. (Unless this is a flaw in Android on the client side)

 

- Also the hotfix V1.0.9.20_1.2.28 does not solve this problem

- Factory reset and restore of the con figuration also does not solve this problem.

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 3 of 12
locmer
Aspirant

Re: Wi-Fi connection lost with security Firmware V1.0.9.18_1.2.27 patch on R7000

Going back to V1.0.9.14_1.2.25 solves the problem immediately (no factory reset / reread config needed).

 

Now figuring out how to file a bug with Netgear

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 4 of 12
Jack1977
Initiate

Re: Wi-Fi connection lost with security Firmware V1.0.9.18_1.2.27 patch on R7000

Had the same issue after the update a few devices won't connect anymore

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 5 of 12

Re: Wi-Fi connection lost with security Firmware V1.0.9.18_1.2.27 patch on R7000

I'm not so hot about downgrading my security patches to keep this up and running. But i'm also not so happy about buying new gear to keep up and decommissioning my perfectly good router.

Message 6 of 12
rogier64
Luminary

Re: Wi-Fi connection lost with security Firmware V1.0.9.18_1.2.27 patch on R7000

You do not need to buy a new router. Option 1, wait for the new firmware from NG. Option 2, flash an alternative stable firmware.

Message 7 of 12

Re: Wi-Fi connection lost with security Firmware V1.0.9.18_1.2.27 patch on R7000

Well in my case I have over 35 wireless devices in my home including a Ring doorbell and several Chromcasts that I rely on for entertainment. So waiting isn't much of an option for me. I picked up an Orbi 3 pack at Costco, added all my MacID (close to 50) addresses and I'll return it after all the smoke clears. Or not.

Message 8 of 12
rogier64
Luminary

Re: Wi-Fi connection lost with security Firmware V1.0.9.18_1.2.27 patch on R7000

That's a good choice, but not everyone can afford a new router. 

Message 9 of 12
kemuri1000
Aspirant

Re: Wi-Fi connection lost with security Firmware V1.0.9.18_1.2.27 patch on R7000

Updated to V1.0.9.18_1.2.27 today (20180202) and having the same issues as most people

5GHz and 2.4GHz working on some devices (PC/laptop), however my Galaxy S7 cannot browse.

 

Please fix this immediately! Doesnt this get QA'd? 🙂

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 10 of 12
JamesGL
Master

Re: Wi-Fi connection lost with security Firmware V1.0.9.18_1.2.27 patch on R7000

Hi kemuri1000,

 

Please try this firmware.

 

https://kb.netgear.com/000053870/R7000-Firmware-Version-1-0-9-26-Hot-Fix

Message 11 of 12
JamesGL
Master

Re: Wi-Fi connection lost with security Firmware V1.0.9.18_1.2.27 patch on R7000

Hi kemuri1000,

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

Message 12 of 12
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