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WiFe connected but no Internet

VeryDisappointd
Aspirant

WiFe connected but no Internet

Network has multiple wired Win10 Machines which work fine, but I can't get internet access to any Wireless device: a Win10 Laptop, Samsung tablet or a Samsung phone.

 

I've read all the "Problem Solved!" postings and none of them help me.  Since the wired connections work fine, I believe that means that the MAC address in the modem is fine.

 

The tablet will "connect" to both 2G and 5G, the phone to 2G (never tried 5G) but it just reports no internet.  The IPS serviceman was out and his phone wouldn't connect either.  The wired domain has an address space of 192.168..253.xxx and the wireless domain is a 10.0.0.xxx domain.  It looks like something is blocking the bridging function these domains.

 

Parantel controls are all disabled.  All devices have access rights enabled in the Security menu.

 

I've been through every control option I can find to no avail.  I don't want to have to dump this router and buy the competitor's device.

 

Dennis

Message 1 of 5
plemans
Guru

Re: WiFe connected but no Internet

what modem/gateway is it connected to?

Message 2 of 5
antinode
Guru

Re: WiFe connected but no Internet

> Network has multiple wired Win10 Machines which work fine, [...]

 

   "wired" to _what_?

 

> [...] I don't want to have to dump this router [...]

 

   What, exactly, is your (unspecified) "this router"?  Look for "Model"
on the product label.  Firmware version?  Connected to what?  Configured
how?  Any useful information at all might be more helpful.

 

   Why, exactly, did you buy your (unspecified) "this router"?  Is there
some actual problem which you are trying to solve?

 

> [...] The wired domain has an address space of 192.168..253.xxx and
> the wireless domain is a 10.0.0.xxx domain. [...]

 

   You apparently have more than one router.  Which is typically a bad
configuration.

 

> [...] It looks like something is blocking the bridging function these
> domains.


   You apparently have more than one router.  Which is typically a bad
configuration.

 

> [...] It looks like something is blocking the bridging function these
> domains.

 

   Most likely, you should not have more than one of "these domains"
(subnets).

 

> I've been through every control option I can find to no avail. [...]

 

   Think, for a moment, about how little useful information that
non-description conveys to the non-psychics in your audience.

 

> [...] and buy the competitor's device.

 

   What leads you believe that the _device_ is the problem?

Message 3 of 5
VeryDisappointd
Aspirant

Re: WiFe connected but no Internet

Odd that the router model didn't show up as I put that info into my original post:

R6400v2

As for the firmware, I updated it yesterday from the netgear website.  I just polled the router and the firmware is: V1.0.4.106_10.0.80 

 

The WAN connection is out the my ISP.

Three of the LAN connections go to 8 port switches (one on the desk, the other two in remote out-buildings).  All are wired, and I can reach the internet via PCs in those locations (there are other pieces of equipment there as well).

 

The problem I'm having is that my wireless devices can connect, but all devices declare "No Internet".

 

As for how it is configured, I'd have to say "normally".  Both the WAN and LAN are set to DHCP so I get the ISP's information, and this router provides the IP Addrs to the equipment on the LAN.  I have both 2G and 5G wireless configured, but neither routes to the internet.

 

I do have an old Linksys WAP300N wireless access point in one of the out buildings to extend the wireless range (primarily for my phone) and that does work. If I take a laptop down there, it will connect to the internet via the access point and then through the switch and router to the IP provider.

 

I only have one router.  There are 3 switches, but they're NOT routers. One piece of equipment with a WAN/LAN connections.  Last fall I did have an issue with the ISP as they had multiple addresses assigned to me (don't know how that happened?) but they claim to have cleaned that up.  I'll contact them to verify that it hasn't happened again.  There have been multiple power outages as this is a rural area.  I have everything on UPS's but those only last so long.

 

Today I was working on an issue with a piece of equipment in one of the buildings and it turns out that the router is NOT serving it an IP Addr.  I dont know if this is related, but seems suspicious to me.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Model: R6400|AC1750 Smart WiFi Router
Message 4 of 5
antinode
Guru

Re: WiFe connected but no Internet

> The WAN connection is out the my ISP.

 

   Huh?  Does that cable run all the way to your (unspecified) "my ISP",
or does it go to some kind of box (modem, gateway, modem+router,
whatever)?  What is it?

 

> [...] this router provides the IP Addrs to the equipment on the LAN.
> [...]

 

   For example?  Include a wired device and a wireless device.

 

> As for how it is configured, I'd have to say "normally". [...]

 

   That might be a problem.  If you're connecting your R6400v2 to some
other router, then you might want to configure the R6400v2 as a wireless
access point instead of as a full-function router.

 

> I only have one router. [...]

 

   Then perhaps you can explain how this could happen:


> [...] The wired domain has an address space of 192.168..253.xxx and
> the wireless domain is a 10.0.0.xxx domain. [...]

 

   Because that's confused me.  Everyone keeps asking you about your
"modem/gateway" and what's connected to your R6400v2 for a reason.

 

   Without an accurate equipment inventory, and a reasonably accurate
list of who's connected to whom, the chance of guessing what's happening
is slim.  (Hint: If a device has different types of Ethernet ports, then
"connected to device" is not enough detail.)

 

> [...] There are 3 switches, [...]

 

   Stuff on the LAN side of the R6400v2 should be harmless; it's what's
on its WAN side that get get you into trouble.

 

> [...] it turns out that the router is NOT serving it an IP Addr. [...]


   Now that we know what is NOT happening, perhaps you might reveal
what, exactly, _did_ happen.  How was that (unspecified) "a piece of
equipment" connected to what?  As usual, showing actual actions
(commands) with their actual results (error messages, LED indicators,
...) can be more helpful than vague descriptions or interpretations.

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