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WiFi calling stopped working

ct-andy
Aspirant

WiFi calling stopped working

Hi all

My WiFi calling on iPhone X and my wife’s iPhone7 recently stopped working.It was working fine for the past 6 months.

I thought it was my cellphone providers problem, but it turns out it is my R8000P’s issue.

latest firmware V1.4.1.24_1.2.20
Upnp enabled

please help
Model: R8000P|Nighthawk X6S—AC4000 Tri-Band WiFi Router
Message 1 of 6
IrvSp
Master

Re: WiFi calling stopped working

Please help and provide some details?

 

Oh, like do you see the SSID?

Has the SSID changed?

Does this happen on both SSID's?

What 'error' do you get back?

Have you updated firmware?

Have you tried forgetting the network and re-trying to connect?

Message 2 of 6
ct-andy
Aspirant

Re: WiFi calling stopped working

Thanks for the help.

Do you see the SSID? Yes
Has the SSID changed? No
Does this happen on both SSID's? Yes
What 'error' do you get back? There is no error sign from iPhone, just no WiFi calling
Have you updated firmware? Yes iPhone and R8000P with latest firmware.
Have you tried forgetting the network and re-trying to connect? Yes
Message 3 of 6
IrvSp
Master

Re: WiFi calling stopped working

Sorry, I wasn't too clear on one question. Has the router firmware been updated and then had wifi calling stopped working?

 

Also, can the phones use the Internet?

 

There appears to be a lot of 'complaints' about this that I see with a Google search. Might want to try that, not all 'blame' the router. For instance,

 

https://appletoolbox.com/2018/06/wifi-calling-not-working/

https://support.apple.com/en-us/HT203032, bottom part, GET HELP.

https://www.igeeksblog.com/wifi-calling-not-working-on-iphone/

 

There are more on the search, but since you didn't name the carrier nor iPhone version a search with those might be of more help. However, if you did update the NG firmware and this immediately did happen, I suggest you install the last firmware and see if that fixes it.

Message 4 of 6
ct-andy
Aspirant

Re: WiFi calling stopped working

Has the router firmware been updated and then had wifi calling stopped working? Yes

 

When I am home and connected to R8000P there is internet but no wifi calling. Even in Flight mode with Wifi on. 

 

The reason why I am sure its R8000P is because I have R7800 at work. There is not problem for me to use Wifi calling at office.

 

Do you know where I can downgrade with older firmware, maybe I should give it a try.

 

Thanks for the help Smiley Happy

 

iPhone X 11.4.1

R8000P with latest firmware V1.4.1.24_1.2.20

Model: R8000P|Nighthawk X6S—AC4000 Tri-Band WiFi Router
Message 5 of 6
IrvSp
Master

Re: WiFi calling stopped working

Click on the SUPPORT link at top. Enter you router model number, click on the full name below it. Enter and on the next page click on DOWNLOADS. At the bottom of the list is later versions, click on that an select the one you want.

Message 6 of 6
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