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digicammad
Aspirant

WiFi connected but no internet

Hi.  I know this question has been asked a number of times, but I can't find an answer to my problem.

 

Every so often, usually every couple of weeks, I start getting a 'no internet' error on all devices connected to my router.  I have a mix of Windows, IOS and Android plus smart devices.

 

The only thing which seems to fix this is a power cycle of the router,  leaving it off for a couple of minutes.

 

The firmware is up to date and I can see no problems with the set up.

 

Can anybody offer any ideas for resolving this?

 

Thanks

 

Ian

Model: D7800|Nighthawk X4S – AC2600 WiFi VDSL/ADSL Modem Router
Message 1 of 8
additude
Virtuoso

Re: WiFi connected but no internet

 

"Can anybody offer any ideas for resolving this?"

Yes, but not even remotely based on your lack of a description of the problem.

Based on your description, I'll start with a "do you have all of your equipment plugged in?"

 

What is your signal flow setup WAN to LAN .... D7800|Nighthawk X4S – AC2600 WiFi VDSL/ADSL Modem Router

Message 2 of 8
digicammad
Aspirant

Re: WiFi connected but no internet

It's easy to be sarcastic, not always easy to know what information will be needed (or how to get it) for people to be able to offer solutions.

 

What do you mean by 'Signal Flow setup WAN to LAN'.  I have both 2.4ghz and 5ghz enabled, on separate SSIDs if that is what you mean.

 

Ian

Message 3 of 8
digicammad
Aspirant

Re: WiFi connected but no internet

Firmware is V1.0.1.56

Message 4 of 8
digicammad
Aspirant

Re: WiFi connected but no internet

So is there anybody on this 'support' forum who is interested in actually helping, rather than just making snotty comments?  

 

If I was a router expert maybe I wouldn't be on here asking for help.  If you need more information tell me what you need.  I'm not an expert and I'm not a mind reader.  I have given the device, the symptoms, the (temporary) cure and the firmware version.  What else can I give?

 

It says 'Community' at the top of this page.  That's a laugh.

Message 5 of 8
antinode
Guru

Re: WiFi connected but no internet

> [...] If you need more information tell me what you need. [...]

 

   One possible starting point:

 

   Visit http://netgear.com/support , put in your model number, and look
for Documentation.  Get the User Manual.  Read.  Look for the LED
descriptions and "Troubleshoot".

 

   Do the LEDs indicate anything when the problem occurs?  Does the
D7800 management web site still operate?  If so, does it say anything
interesting?

 

> Firmware is V1.0.1.56

 

   Have you tried anything different/older?  "up to date" and "best" are
spelled differently for a reason.


   Visit http://netgear.com/support , put in your model number, and look
for Downloads.  (For older versions, under Firmware and Software
Downloads, look for "View Previous Versions".)  Find the kit(s).
Download the kit(s) you want.  Read the "Release Notes" file for
instructions.

 

   I have a D7000[v1] which freezes at approximately one-month
intervals.  The firmware is buggy, and Netgear has said that they have
no intention of fixing it.

 

> [...] leaving it off for a couple of minutes.

 

   I'd expect a couple of seconds to be enough.

Message 6 of 8
digicammad
Aspirant

Re: WiFi connected but no internet

Hi

 

Thanks for the information.  

 

I couldn't see any difference in the LEDs when the issue was happening, but I have realised that I couldn't log in to the admin page which suggests there is more happening than the internet connection dropping.  If the router was frozen would my WiFi devices still report that they were connected?

 

I have been through the manual and can't see any issues with the way it is set up.  None of the troubleshooting sections described this particular problem.  Just to clarify, when the router is working it works perfectly on both SSIDs.  This is a periodic and seemingly random problem.  I thought maybe one of the connected devices was causing it but have not been able to find any evidence of that.

 

When I was trying to find solutions to the problem I saw a thread in which the OP said he had to go all the way back to firmware version .22 (from .47) to solve it.  As most of the things in the releases seem to be security fixes I'm not keen on going that far back, would rather try to resolve it now.

 

A couple of seconds may be enough, I will try that next time.  I just tend to leave electrical things off for a minute or two, in case there is any latent charge keeping things alive (but that may just be rubbish thinking).

 

Thanks again for your help.  If you think of anything else I should look at or try I would love to hear it.

Message 7 of 8
antinode
Guru

Re: WiFi connected but no internet

> [...] would rather try to resolve it now.

 

   Unless you can persuade Netgear to fix the firmware, I see no likely
(other) path to a solution.

 

> [...] I just tend to leave electrical things off for a minute or two,
> in case there is any latent charge keeping things alive (but that may
> just be rubbish thinking).

 

   Pretty much.  But it's your time to waste.

 

> [...] anything else I should look at or try [...]

 

   Products from a vendor with better quality software/firmware?

Message 8 of 8
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