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Will not accept support is closed on XR700

Misterswede
Guide

Will not accept support is closed on XR700

Netgear this is very bad 2 years WHAT The hmmmmmmm

After a auto update and shutdown DUMA OS will not start

 

I have tried Reset, factory reset, TFTP upload of new firmware and even downgrade too old firmware

The issue now is all i working LAN, and now i have WIFI LED lit up, but not 2.4 ghz

 

After full reset and router login and new setup that works, after the last function to get into DUMA OS and set up the rest its says the freeeeeeeeeaking words again

 

Duma OS not loaded yet

This prroduct is the moste xepsnive in yourline up and i paid 650 dollars for 2 years ago

You need to step up and make GOODWILL on this problem. That after frimware DUMA OS gets killed!!!!!

This is very bad för Netgear

Please let technician contact me ASAP thank you

Model: XR700|Nighthawk Pro Gaming Router
Message 1 of 18

Re: Will not accept support is closed on XR700

While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Nighthawk Pro Gaming Routers - NETGEAR Communities

Gaming routers have their own DumaOS operating system that is nothing like the one on Netgear's standard routers.

I will ask the Netgear moderator to move your message.


Message 2 of 18
Netduma-Liam
NetDuma Partner

Re: Will not accept support is closed on XR700

Could you please confirm which was the latest firmware that you've installed to the XR700 that's left it in it's current state?

Since installing the firmware, have you factory reset the XR700 by holding the reset pin on the back for at least thirty seconds?

After that, you'll need to leave it for a few minutes before heading back to the DumaOS interface to set it up again.

Message 3 of 18
Misterswede
Guide

Re: Will not accept support is closed on XR700

All is Done I have also tried 3 firmware installs via TFTP
I can. It get duma os to work
I found an secret advanced html page for duma os that works but it’s not complete

So DumaOs is dead in normal mode.
Model: XR700|Nighthawk Pro Gaming Router
Message 4 of 18

Re: Will not accept support is closed on XR700

What does the power LED look like on your router?

 

I ask because you mention using TFTP. This is a trick operation that can go wrong.

 

TFTP is needed only if you have corrupt firmware. The way to check for that is if the power LED is not normal.

 

If that LED is flashing, the firmware is probably bust. If it is normal, solid white, using TFTP can cause damage.

 

If the LED is solid white, then you can use the normal manual firmware update.

 

How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support

 

 

 

 

 

 

Message 5 of 18
Misterswede
Guide

Re: Will not accept support is closed on XR700

TFTP function says send ok and the system does everything correct in the installation process
I also try downgrade and in the dumaos advanced html it says correct as old firmware. I the upgrade the firmware and back again to duma is in not loaded yet

The power led ok. Wi-Fi ok and wps led ok
No 2.4 or 5ghz led is lit
SSid not found in iPhone or other Wi-Fi device

But is enabled in advanced duma html
Model: XR700|Nighthawk Pro Gaming Router
Message 6 of 18
Netduma-Liam
NetDuma Partner

Re: Will not accept support is closed on XR700

Please confirm exactly which firmware version you last upgraded to.

After factory resetting, were you met with the setup wizard? If not, you likely did not factory reset the XR properly OR the error message is cached in your browser and you need to clear your cache. That error message only occurs after setup has been complete.

Message 7 of 18
Misterswede
Guide

Re: Will not accept support is closed on XR700

Yes strange after 5 times with 30-30-30
It still remember my password for login
Once Of the 5 times I got the guide for new setup but when done and duma should start I says duma os not started yet
Model: XR700|Nighthawk Pro Gaming Router
Message 8 of 18
Netduma-Liam
NetDuma Partner

Re: Will not accept support is closed on XR700

Please do not do a 30-30-30 reset, on modern hardware this is known for causing damage.

 

What firmware version did you last try to upgrade the router to?

Message 9 of 18
Misterswede
Guide

Re: Will not accept support is closed on XR700

Latest 46 and 44 and 38 all the same

If I just press once on reset I will not clear and reset
30-30-30 did once start setup fresh but still remembers password
Model: XR700|Nighthawk Pro Gaming Router
Message 10 of 18
Netduma-Liam
NetDuma Partner

Re: Will not accept support is closed on XR700

The correct way to reset the XR is to hold the reset pin for thirty seconds, then leave it for a few minutes to reset itself.

 

After this, please attempt to access the setup wizard from an incognito window, it's likely that throughout all your troubleshooting, your browser has cached some exception pages so we want to avoid those.

 

Once you've completed the setup wizard, be patient and allow the router a further 5-10 minutes to get itself setup, during this time you would expect to be met with the 'DumaOS has not loaded yet' exception.

 

 

Message 11 of 18
Misterswede
Guide

Re: Will not accept support is closed on XR700

Thanks I will do so tonight and return with result
Model: XR700|Nighthawk Pro Gaming Router
Message 12 of 18
Misterswede
Guide

Re: Will not accept support is closed on XR700

Well my friends I have to most expensive BRICK 650 dollars and 2 year. And now Duma is is not working in normal mode
I did reset 30s and reconfigured it all the way. But still the same Duma **bleep**. Dum in Swedish mean stupid so we’ll hahaha

If I connect to duma advanced html I can se all
But normal connect to Duma says the same crap
We are crying over Netgear and bad product, OS and support
Model: XR700|Nighthawk Pro Gaming Router
Message 13 of 18
Netduma-Liam
NetDuma Partner

Re: Will not accept support is closed on XR700

Can you send a full page screenshot of what you're seeing when you go to 192.168.1.1/debug.htm

Message 14 of 18
Misterswede
Guide

Re: Will not accept support is closed on XR700

Very sad this 650 dollars brick
We are throwing it in the trash and we are going to leave all netgear products because lack of support, quality and goodwill and go over to ASUS

This is the worst I have experienced
Model: XR700|Nighthawk Pro Gaming Router
Message 15 of 18
Netduma-Fraser
NetDuma Partner

Re: Will not accept support is closed on XR700

We are actively here to support you and happy to continue to do so if you wish to.
Message 16 of 18
Misterswede
Guide

Re: Will not accept support is closed on XR700

I own a 650 dollar brick right now

Netgear should get a firmware fixer execute program like Asus has
if the firmware cracks up like mine did after an auto update from Netgear

Model: XR700|Nighthawk Pro Gaming Router
Message 17 of 18
Netduma-Liam
NetDuma Partner

Re: Will not accept support is closed on XR700

So you've said.

If you'd like to do any more troubleshooting, respond to our last question and we'll gladly help you.

Message 18 of 18
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