I have tried installing the old hot fix for drop out and it is still occuring. Happened after the latest firmware update. I have factory reset more than 5 times and have setup the wireless from scratch each time. I have created new and different SSIDs, tried multiple solutions found in the community- is the power adapter connected ok, is it plugged directly to an outlet, to reboot the modem each time I reset and reboot the router, i changed the Cat5e cable, etc.
None of these solutions have worked to solve the issue. The drop out even occurs after factory reset after some time. It will work for a little while without dropping out and then it will drop consistently after that first time. Intervals are sometimes 10-15minutes, sometimes 1-2minutes apart.
I am using CM700 with a Cat5e cable, no other hard wired devices connected to the router. I have left the defaul factory settings for the router and it still causes drop outs.
I am currently on firmware .66 because the dropouts are much less frequent than with .114
I have also tried the hotfix patch that was on the forums not released, and the drops still occured.
There is actually a new firmware available on our beta forums that has been looking pretty promising for this issue, I'd suggest giving that a try and factory resetting after installing it.
Hi Liam, thanks so much for responding. I uploaded the firmware, reset factory settings and it rebooted 5 minutes after i finished my settings.
I will update if more drops occur, in the meantime, I have attached the log file.
Thanks again, this is my first real issue besides the beginning roll out of the xr500. Love the NetDuma sys, it really is one of the best indepth gaming specific OS.
Yes, I believe you'll need to have a wired connection in order to do this.
If there isn't a way that you can access the router via a wired connection, please try reverting back to the previous firmware as you mentioned previously.
First i went back to .114 and it was really bad, then went back to .66 and it was also really bad. Any other options? Its been several days like this not sure if I can keep spending hours a day figuring this out.
Is there a way someone can remote in to review whats happening?
If it's rebooting on its own then I believe you have a faulty unit, you can try leaving the router unplugged from the power for 10 minutes to let the residual power drain and then connect and see if that resolves it. People are still having the disconnect issue on .120 although not as much as before so that is something NG are looking into further at the moment. If reboots still occur I'd encourage you to get a replacement if you're still under warranty.
Unfortunately I purchased this router when it first released and its no longer under warranty. I left the router unplugged the entire night and plugged it in this morning and it is occuring less. Would draining the residual power more often help? Would it make sense to go through the entire firmware update, factory reset then unplug for a while?
Any ideas on what can cause the unit to be faulty?
