NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

DStratman's avatar
Mar 02, 2021
Solved

c7000v2 - Slow speed issue - is Factory reset advisable?

c7000v2 - Slow speed issue - is Factory reset advisable?   The ISP (Suddenlink) was quick point the finger at my c7000v2 for the issue that just started today.   My plan is only 30Mb down/2Mb up (a...
  • DStratman's avatar
    DStratman
    Mar 04, 2021

    Above is the log info pertinent to the connection and attached are two Connection page screenshots.

     

    I was able to take this unit outside and connect directly to the ISP cable coming out of the ground.  The Max speed was 7Mb down/1.5Mb up. (wifi)  

     

    I brought back in, did a factory reset and getting slower results. 3.7Mb down/2Mb up; (wifi)

    Wired in-house was slower at 1.5MB down/2Mb up

     

    I'm still in the camp that this is an ISP issue.