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Aspirant

cannot connect to Amazon through Wifi nor access Amazon Prime

We cannot connect to Amazon through any devices on our wifi and cannot access Amazon Prime, everything else works fine???

Model: R7900P|Nighthawk X6S AC3000 Tri Band WiFi Router
Message 1 of 10
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Guru

Re: cannot connect to Amazon through Wifi nor access Amazon Prime

What modem/gateway are you using? 

Firmware on the router? 

What devices are you access amazon from? 

CAX80->GS716v2->RBR50->RBS50-RBS40V-RBS50Y
Message 2 of 10
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Aspirant

Re: cannot connect to Amazon through Wifi nor access Amazon Prime

We are using a Arris TM1602 modem

Firmware Version

V1.4.1.50_1.3.10

We are trying to access Amazon from HP laptop computers as well as phones, both Android and IPhone, Amazon Prime cannot be accessed through the Roku or the other devices.  Thank you.

Message 3 of 10
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Guru

Re: cannot connect to Amazon through Wifi nor access Amazon Prime

Did something recently change to cause it to stop? 

Did it work before? 

have you tried a different dns server? You can try googles at 8.8.8.8 or 8.8.4.4  or cloudfare's at 1.1.1.1

Are you using parental controls/armor/circle? 

 

CAX80->GS716v2->RBR50->RBS50-RBS40V-RBS50Y
Message 4 of 10
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Aspirant

Re: cannot connect to Amazon through Wifi nor access Amazon Prime

Nothing has changed that I am aware of.  Changing the dns and resetting the firewall did not help.  We do not have parental controls activated.  It worked just fine until a couple weeks ago, its very strange

Message 5 of 10
Guru

Re: cannot connect to Amazon through Wifi nor access Amazon Prime

You put that it happens on wifi. 

Does it happen to wired devices?

Also, if you direct connect to the modem, does it happen? 

CAX80->GS716v2->RBR50->RBS50-RBS40V-RBS50Y
Message 6 of 10
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Aspirant

Re: cannot connect to Amazon through Wifi nor access Amazon Prime

The only direct wired item we have is the Roku and it happens on that too.

Message 7 of 10
Highlighted
Guru

Re: cannot connect to Amazon through Wifi nor access Amazon Prime

Have you tried a simple factory reset/reinstall? 

CAX80->GS716v2->RBR50->RBS50-RBS40V-RBS50Y
Message 8 of 10
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Aspirant

Re: cannot connect to Amazon through Wifi nor access Amazon Prime

I tried a factory reset on both the modem and router.  I'm out of options.  The router is only a year and a half old so I wouldn't think I should need to replace it.  I'm ready to give up on it.

Message 9 of 10
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Guru

Re: cannot connect to Amazon through Wifi nor access Amazon Prime

Have you tried enabling/disabling ipv4/6? 

I'd try downgrading the firmware if that doesnt work. 

CAX80->GS716v2->RBR50->RBS50-RBS40V-RBS50Y
Message 10 of 10