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changing password

changing password

I'm in the process of trying to change my router password and I was brought to the password recovery page. It asks for answers to two security questions; the answers I give (in any form of capitalization) always get the error message: The information you entered does not match what is saved on the router. Please enter it again.

How can I get passed this to change my password? My neighbor is using my wifi and I want this to stop. Can anyone help, please? Thank you!

Model: R6700|Nighthawk AC1750 Smart WiFi Router
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Re: changing password

This repeats another discussion:

 

changing router password - NETGEAR Communities

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
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