correct password but unable to join network EX7000

[blakegriggs81]

I recently installed a new router and reset my netgear night hawk ex7000. Connected the night hawk to the new router using wps. The night hawk is showing two ext networks. One being a 2gext and the other a 5gext.i have entered the correct password (same password as new router) onto the 2gext and it will say unable to join network. I entered the same password into the 5gext network and it connects. Every device i try to connect to the 2gext network says unable to join. All devices will only connect to the 5gext.I went to mywifiext and viewed the settings and its saying that both passwords for the 2g and 5g are exactly the same. Can someone help me?

[michaelkenward]

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@blakegriggs81 wrote:

I recently installed a new router and reset my netgear night hawk ex7000.

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While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

WiFi Range Extenders & Nighthawk Mesh - NETGEAR Communities

I will ask the Netgear moderator to move your message.

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

Check for various troubleshooting tips.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

[plemans]

Factory reset the extender. Push and hold reset for 7-15 seconds while its powered on. 

Then install it with the installation assistant and NOT wps. 

Try that first.

[blakegriggs81]

Installing with WiFi assistance made the problem worse. After i completed the WiFi assistance I couldn't connect to the 2gext or the 5gext. I entered the correct password a numerous amount of times. I then reset the nighthawk ex7000 and set back up using wps and the 5gext went back to working but 2gext still wouldn't connect.

[michaelkenward]

How are you trying to connect to this thing?

Past messages don't tell us if it is a mobile device or a PC.

All we have is "Every device i try to connect to the 2gext network says unable to join."

Also, beyond saying "couldn't connect" we know nothing about the error messages that you see on whatever it is you are using.

[plemans]

And what router are you connecting it to?

[michaelkenward]

Der. I forgot that one.

[blakegriggs81]

Ok lets see. My desktop will connect to the 5gext which im using now. It will not connect to the 2gext even though ive entered the correct password. The desktop will say unable to join when trying to connect to the 2gext(no error code is being shown). Same with my iphonexr it will connect to the 5gext but not the 2gext. Unable to join is the only that the iphone will say when trying to join the 2gext. My ps4 and samsung tv both will not connect to the 2gext when trying to join. There is no 5gext option showing on the ps4 and samsung tv. I have entered the correct password I can assure you but can not join to the 2gext on any device that I have tried.

[plemans]

What router are you connecting it to? 

[blakegriggs81]

I'm connecting to a new router that centurylink provided to me(at my expense). On the router there is no name brand it just has the centurylink name and logo on the bottom. The router has a serial number, mac, model number and all that. Centurylink contacted me and told me the router that i'm using is going bad so I need to upgrade to a newer router. The first router they provided to me also had centurylink name and logo on it. The netgear nighthawk ac1900 model: ex7000 connected to the first router with wps easy and fast. So ever since centurylink told me to upgrade to the new router the nighthawk ac1900 model: ex7000 will connect to the new router but I can only use the 5gext and not the 2gext. I dont know if that info will help but there is no name brand on the router just centrurylink.

[michaelkenward]

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@blakegriggs81 wrote:

So ever since centurylink told me to upgrade to the new router the nighthawk ac1900 model: ex7000 will connect to the new router but I can only use the 5gext and not the 2gext.

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If you have put a different router in front of the extender, have you reset the ex7000 and set it up "as new"?

Maybe it remembers some dodgy setting from the past.

You said you did that, but it  might be worth trying again. This time, as @plemans suggested, try going in without using WPS.

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I'm connecting to a new router that centurylink provided to me(at my expense). On the router there is no name brand it just has the centurylink name and logo on the bottom. The router has a serial number, mac, model number and all that.

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Why do ISPs go put of their way to make life difficult for customers?

Another thought. You said earlier:

All devices will only connect to the 5gext.

It might be wroth starting at the client end. Tell them to forget their connection to the extender and set up the link from scratch. Maybe they were looking for a MAC address for some other charactrist8c from the old setup.

Wifi is a two-way process that involves both transmitter and receiver.

[blakegriggs81]

I reset the nighthawk ex7000. I held the reset button till the front lights started flashing then let go. Set up the ex7000 as new extender without using wps but manually with the computer instead. After I did I still wasnt able to use the 2gext. Also im not the biggest tech wizard so im not quite sure what you mean when you say start at the client end. Tell who to forget the connection? Ill need help and walk me through the process.