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Orbi WiFi 7 RBE973
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email failed sending log RBK50

gstar42
Aspirant

email failed sending log RBK50

Orbi RBR50  Firmware V2.7.2.104    Win 10 Pro

using   

Your Outgoing Mail Server:
Outgoing Mail Server Port Number:
My mail server requires authentication (checked)

 

I get this: 

 

[email failed] ssmtp: Authorization failed (535 5.7.3 Authentication unsuccessful [BY5PR1, Wednesday, February 24, 2021 11:32:31
[email sent to: gs*****@hotmail.com] Wednesday, February 24, 2021 11:32:31

 

I'm sure I've entered the id & password correctly.  Any suggestions? Any way to log what is actually being sent?

 

Thanks...

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 10
CrimpOn
Guru

Re: email failed sending log RBK50


@gstar42 wrote:

I'm sure I've entered the id & password correctly.  Any suggestions? Any way to log what is actually being sent?


The mail server is smtp-mail.outlook.com and port number 587, correct?

I really wish more programmers would provide an option to see the actual password entered, rather than those stupid dots.

I frequently make typing mistakes with my long passwords and cannot verify them visually.

 

In the "old days", SMTP used port 25 and everything was sent as plain text. Capture the packets and learn all about it.

With today's SSL, everything is encrypted.

Message 2 of 10
gstar42
Aspirant

Re: email failed sending log RBK50

Yes. That's the server & port #. It got erased when I pasted it in.

 

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 3 of 10
CrimpOn
Guru

Re: email failed sending log RBK50

Searching for "Authorization failed (535 5.7.3 Authentication unsuccessful" turns up many hits, such as:

https://social.technet.microsoft.com/Forums/msonline/en-US/35bde121-e635-433f-9b22-352ad1abd5f8/smtp... 

 

This is an existing account that "works", correct?

I actually set up a (free) GMail account specifically to send Orbi logs. Have never had a Hotmail account.

Message 4 of 10
gstar42
Aspirant

Re: email failed sending log RBK50

I tried a new gmail account, and my existing gmail account. Still getting

[email failed] ssmtp: Authorization failed (535 5.7.8 https://support.google.com/mail/?p, Wednesday, February 24, 2021 15:37:47

 

using  smtp.gmail.com  port 587

 

I even tried  Less secure app access but it still doesn't work

 

Message 5 of 10
CrimpOn
Guru

Re: email failed sending log RBK50

I used port 465 for smtp.gmail.com, not port 587.

 

I think one thing that tripped me up was trying to send email from an account to the same account.

You have different account, correct?

Message 6 of 10
gstar42
Aspirant

Re: email failed sending log RBK50

Yes. Sending from gmail to hotmail.

Message 7 of 10
gstar42
Aspirant

Re: email failed sending log RBK50

Also fails on port 465

Message 8 of 10
CrimpOn
Guru

Re: email failed sending log RBK50

I am just puzzled. I have two Orbi systems emailing log files to me.  I (just personally) do not like the way Netgear presented the email form:

 

email account to go TO

smtp address of the sending account

smtp port of the sending account

login of the sending account

password of the sending account

 

Most of my other applications put the smtp address and smtp port after the sending email password and have the recipient after the sender.

My other apps often allow sending to more than one recipient.

Message 9 of 10
gstar42
Aspirant

Re: email failed sending log RBK50

Thanks for your help. Unfortunately it still doesn't work.

Message 10 of 10
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