emailing logs

[carll76]

Hello, I have tried and failed to setup my R8000 to email me the log files.  I'm using gmail and have set up the account,.

In the log file when I click send logs I get the following message "[email failed] internet connection is dropped"

I have searched the forums and can't find an aswer (seams to be a lot of older posts)

smpt.gmail.com

port 465

Other frields are populated with my personal data.

[TheEther · Accepted solution]

You misspelled GMail's SMTP server.  It is smtp.gmail.com. If port 465 doesn't work, then try port 587.

You can also try aspmx.l.google.comat port 25.  No username or password is required, but you can only send to GMail or Google Apps users.

[TheEther · Accepted solution]

You misspelled GMail's SMTP server.  It is smtp.gmail.com. If port 465 doesn't work, then try port 587.

You can also try aspmx.l.google.comat port 25.  No username or password is required, but you can only send to GMail or Google Apps users.

[carll76]

@TheEther  you are a star !!!!!!!

 aspmx.l.google.comat port 25.

Fixed it !!!!

[carll76]

So a bit more playing with this.

aspmx.l.google.com on port 25 works

However its marked as spam and can only be sent to gmail..

So I have tired to setup smtp.gmail.com port 465 this doesn't work. 

I have set up as per the instructions but it doesn't work this is the screen grab from the log after I tell it to send the log via email.

So I tried port 587 different error message this time...

Ideally I don't want to have to use aspmx.l.google.com as gmail thinks it's spam.

Any suggestions ?

[TheEther]

Apparently, aspmx.l.google.com requires some additional work to whitelist your emails.  You can look here for instructions on using Google's SMTP servers.

When you tried port 465, did you provide your full GMail address (e.g. myemail@gmail.com) and password?  I guess I should have searched the archives here.  It looks like many people have tried and failed to send email through stmp.google.com (both port 465 and 587).  It looks like Netgear doesn't support SSL or TLS.

One person was successful in using their ISP's smtp server.  Give it a shot.

[carll76]

Hello, Figued out the whitelist and have logs coming into inbox now not spam.

Yes when I tired 465 I used full gmail address..  The results are in my post.

Oh well I have log's coming through now so all is good.

[carll76]

Stopped working 😞

Dont know why... Have not changed anything..

Log says email sent...  Gmail doesnt do anything.. Nothing in any of the Gmail folders.. No spam, nothing in sent :(..

[JamesGL]

Hi @carll76,

Welcome to Community!

Please check the settings of your gmail and make sure it allows router events logs and alerts to go through your account.

1. Log in to your Gmail then go to Settings.

2. Click on Accounts and Import then click Other Google Account settings.

3. Go to Security Check-up.

4. Click on Disable access on less secure apps.

5. Select the radio button to turn ON Access to less secure apps.

6. To test if it will send the logs via email, go to the router logs option on the router's GUI then click on Send Log.

Regards,

JamesGL

Community Team

[carll76]

@JamesGL 

Thanks, I've tried that and still don't get the logs through.  They dont show up in my sent mail eiher.

[carll76]

Still not able to get this to work.

[JamesGL]

Hi @carll76,

I sent you a private message.

Regards,

JamesGL

Community Team

[pajaro1]

Aloha JamesGL,

I am having the exact problems trying to get my alert email working. I read through the forum and could not find a solution. I am using Gmail (smtp.gmail.com) and have used this Gmail SMTP for other apps and they seem to work.   Was there ever a solution to this problem???

I appreciate any help, guideance to solving this problem.  

I have the following rounter:

NightHawk X6 Model: R8000

I loaded the latest firmware V1.0.2.46_1.0.97

[JamesGL]

Hi @pajaro1,

Please try this new firmware.

http://kb.netgear.com/app/answers/detail/a_id/30010

Regards,

JamesGL
Community Team