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having problems with my R7000

Duka2
Aspirant

having problems with my R7000

im having a problem resetting to factory settings.  ive held the reset button for more then 30 sec.  and using an ehternet cable tryed to log into www.routerlogin.net  the admin / password doesnt work so the next screen asks for the serial number, so i enter it and it says it doesnt match the router?  so i log into my netgear account and it shows the right equipment and the same serial number?  so im stuck? any suggestions?

 

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
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antinode
Guru

Re: having problems with my R7000

> [...] ive held the reset button for more then 30 sec. [...]

   Try it again, with nothing connected to the R7000 (except its power
adapter).  Do the LED indicators do anything interesting?

   If a settings reset does not help, then you may be a candidate for
the TFTP recovery scheme.  See, for example:

      https://community.netgear.com/t5/x/x/m-p/1533866#M87578

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