iPhone app crashes when creating weblink for a picture.

[twolak2003]

Hi 

I have a nighthawk router R7000 with attached USB harddirve.  I back my iPhone media files to the hard drive.  This works fine. Today however i have tried to create web link for file and the app has crushed.  I have tried it few times and it always crashes.  I have latest version of the app 1.5.9.  I will select the picture>> create web link for file (accept all defaults)>> create >> spiinng wheel for few seconds then shuts down.  I have iPhone7.  Deleted app, installed again same issue.

Thanks

[JennC]

Hello twolak2003,

You have posted to ReadyNAS board. I will be moving your post to the appropriate board.

Welcome to the community!

Regards,

[JamesGL]

Hi twolak2003,

What app you were trying to use to create a weblink? Is it the ReadyCloud App?

JamesGL
Community Team

[twolak2003]

Yes, it is the ReadyCloud app.

[JamesGL]

Hi twolak2003,

What is the iOS version of your iPhone 7. I have iPhone 6s plus with 10.1.1 iOS version and it works.

JamesGL
Community Team

[twolak2003]

Latest version 10.0.2.  I also tried it with iPhone 6. Same issue so not limited to iPhone version.

[JamesGL]

Hi twolak2003,

Please check the update for your iOS. There is a new version released which is 10.1.1. I have updated my iPhone SE to the latest version which was having an issue with detecting the drive using the app and now it works.

JamesGL
Community Team

[twolak2003]

Thanks for the suggestion.  I have updated to latest iOS.  Same issue however still here. 😞  

I have tried this on my iPhone 6 plus with 10.0.2. It worked fine.  Almost don't want to update to 10.1.1

[JamesGL]

Hi twolak2003,

Do you still have issues with the ReadyCloud App using your iPhone 7? If yes, make sure it is on the latest iOS version.

JamesGL
Community Team

[twolak2003]

Thanks JamesGL.

I have latest iOS version.  The app still crashes when generating the link.  Don't think much else can be done with this.  

TW

[JamesGL]

Hi twolak2003,

Please contact support team to check on your issue and help you isolate the case.