network printing with nighthawk x 6 tri band

[strongarmsps]

My print is connected to 2.4Ghz wirelessly as this is the only channel is identifies.  when my computer is connected to 5 ghz wirelessly it cant print.  But connect my computer to 2.4 Ghz and it will. 

how do i over come this problem? is it a settings issue?.  I know it would be simple just to connect my computer to 2.4 ghz, but i also have devices connect to 5 ghz which need to print as well

[JamesGL · Accepted solution]

Hi strongarmsps,

1. Check if the printer is getting a valid IP from the router?

2. Reconfigure the printer to connect to the router.

[VE6CGX]

Can you ping the printer from device on 5GHz? Is the printer configured as network printer?

[strongarmsps]

Yes the printer is configured as a network printer.  And no i cant ping the printer as its always in offline status according the the device.

[JamesGL · Accepted solution]

Hi strongarmsps,

1. Check if the printer is getting a valid IP from the router?

2. Reconfigure the printer to connect to the router.

[JamesGL]

Hi strongarmsps,

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.