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Re: nighthawk R7000 - Internet disconnection

michaelamagro10
Aspirant

nighthawk R7000 - Internet disconnection

Hi All,

 

So I really need to your help , As you can see I have the Netgear Nighthawk R7000  and the internet is always disconnecting . I am really frustrated as It is only a 5 months old router and It's already  giving me problems. My firmware version is  V1.0.9.6. Hope someone can help me and guide me step by step of what I can do to try and fix this problem. 🙂

 

Many thanks

Michaela from Malta

Message 1 of 5
kiotobg
Guide

Re: nighthawk R7000 - Internet disconnection

Exchange your (PC/laptop) Wi-Fi card with Atheros based one.

Message 2 of 5
ElaineM
NETGEAR Employee Retired

Re: nighthawk R7000 - Internet disconnection

@michaelamagro10 Who is your ISP? What's the brand of your modem? Is it disconnecting on wired or wireless connection?

Will you experience the problem if your PC is connected to the modem directly?

ElaineM
NETGEAR Community Team
Message 3 of 5
michaelamagro10
Aspirant

Re: nighthawk R7000 - Internet disconnection

Dear Elaine

So my ISP is Melita malta and the brand of the modem is arris - this what they provide the ISP company. It is disconnecting mostly with the wireless . In this case the pc which is directly with the modem do not have any problem till now.

Thanks for you help

Michaela
Message 4 of 5
ElaineM
NETGEAR Employee Retired

Re: nighthawk R7000 - Internet disconnection

Did you actually connect the PC straight to the modem or the NETGEAR router?

If your PC is connected directly to the NETGEAR router with ethernet cable, will the connection drop as well?

When did the start experiencing the problem?

Is it after updating the firmware?

 

ElaineM
NETGEAR Community Team
Message 5 of 5
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