Discussion stats
Announcements

Top Contributors
Reply
Highlighted
Apprentice

Re: nighthawk R7000 firmware V1.0.9.12_1.2.23 update wifi problems


@shamarin wrote:

There is allready available new version of firmware http://www.netgear.com/support/product/R7000#Firmware%20Version%201.0.9.14. And at the bottom of this page there is a link to previous builds. First try the new one.


It was released earlier today, so not very old. Thanks for noticing and pointing it out though.

Message 76 of 120
Highlighted
Guide

Re: nighthawk R7000 firmware V1.0.9.12_1.2.23 update wifi problems

Here is what I did:
1. Backed up my current config
2. Reset the router to manufacturer
3. Upgrade the firmware to version 1.0.9.14
4. Rebooted the router
5. Restored the config from backup
Here is the result:
1. The range has improved dramatically. Haven't experienced any drop yet
2. The speed is back to normal on Android, Windows and IOS devices (my iPhone and Ipads). This is the first time I get my upload/download full speed back
I'll keep monitoring to see if it's staying that way or not. So far, I'm very pleased with the new firmware release.
Message 77 of 120
Highlighted
Apprentice

Re: nighthawk R7000 firmware V1.0.9.12_1.2.23 update wifi problems


@tulong wrote:
Here is the result:
1. The range has improved dramatically. Haven't experienced any drop yet
2. The speed is back to normal on Android, Windows and IOS devices (my iPhone and Ipads). This is the first time I get my upload/download full speed back
I'll keep monitoring to see if it's staying that way or not. So far, I'm very pleased with the new firmware release.

What speed are you getting on IOS? I can't get anything over 40-45 Mbps on any IOS device. My other Wireless can get 110 on 2.4 Ghz and 240 on 5 Ghz.

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 78 of 120
Highlighted
Guide

Re: nighthawk R7000 firmware V1.0.9.12_1.2.23 update wifi problems

To be clear, I was talking about my speed test. About the wireless speed on IOS, I get about 270 on 2.4Ghz and 910 in 5Ghz and it's pretty same across the board with other devices
Message 79 of 120
Highlighted
Tutor

Re: nighthawk R7000 firmware V1.0.9.12_1.2.23 update wifi problems

I downloaded and upgraded the router to version V1.0.9.14_1.2.25 and these are my observations:

  • for the first time i get 87.30 Mbps (speedtest.net app) on my iphone (previously it would be around 40Mbps max)
  • I have 93.7 Mbps on my laptop
  • The range seems to be improved as i now have full bars wifi on my laptop (Windows 7 / Dell)

For now it seems that netgear (finally) got it under control. Hopefully the roouter stays stable and performing.

I would recommend upgrading to this firmware version.

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 80 of 120
Highlighted
Apprentice

Re: nighthawk R7000 firmware V1.0.9.12_1.2.23 update wifi problems


@Patrickvb wrote:

I downloaded and upgraded the router to version V1.0.9.14_1.2.25 and these are my observations:

  • for the first time i get 87.30 Mbps (speedtest.net app) on my iphone (previously it would be around 40Mbps max)
  • I have 93.7 Mbps on my laptop
  • The range seems to be improved as i now have full bars wifi on my laptop (Windows 7 / Dell)

For now it seems that netgear (finally) got it under control. Hopefully the roouter stays stable and performing.

I would recommend upgrading to this firmware version.


Ok, now I am confused. I was and still am getting 40's speed. If I go back to 1.0.9.6 my speed is fine. See pic, slow is before and after 1.0.9.14 and middle is 1.0.9.6. I have a iPhone 6S and iPad (latest model) and both exhibit same issue?
IOS 1.0.9.14.png

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 81 of 120
Highlighted
Guide

Re: nighthawk R7000 firmware V1.0.9.12_1.2.23 update wifi problems

I have 25/25M Internet connection. When I ran the speed test, I got full 25/25M. For the wireless transmission speed, which is totally different than the Internet speed, my test showed 270Mbps on 2.4Ghz and 910Mbps on 5Ghz. Hope that helps.
Message 82 of 120
Highlighted
Apprentice

Re: nighthawk R7000 firmware V1.0.9.12_1.2.23 update wifi problems


@tulong wrote:
I have 25/25M Internet connection. When I ran the speed test, I got full 25/25M. For the wireless transmission speed, which is totally different than the Internet speed, my test showed 270Mbps on 2.4Ghz and 910Mbps on 5Ghz. Hope that helps.

How are you doing local speed test from IOS to R7000? Using an app or something else?

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 83 of 120
Highlighted
Guide

Re: nighthawk R7000 firmware V1.0.9.12_1.2.23 update wifi problems

Yes. I used Wi-Fi SweetSpots app
Message 84 of 120
Highlighted
Apprentice

Re: nighthawk R7000 firmware V1.0.9.12_1.2.23 update wifi problems


@tulong wrote:
Yes. I used Wi-Fi SweetSpots app

I went and got that app, it tells you the theoretical Wi-Fi max speed rather than actually testing anything. It is more for signal strength testing than throughput testing. Thank you though because you prompted me to test out two other apps.

Using SpeedSmart and Speedcheck I am able to get 200+ speed. It is only the SpeedTest app that has the issue. However it doesn't have issue on 1.0.9.6? Weird.

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 85 of 120
Highlighted
Guide

Re: nighthawk R7000 firmware V1.0.9.12_1.2.23 update wifi problems

Could always switch to one of the open source alternative router firmware.
Message 86 of 120
Highlighted
Aspirant

Re: nighthawk R7000 firmware V1.0.9.12_1.2.23 update wifi problems


@Patrickvb wrote:

I downloaded and upgraded the router to version V1.0.9.14_1.2.25 and these are my observations:

  • for the first time i get 87.30 Mbps (speedtest.net app) on my iphone (previously it would be around 40Mbps max)
  • I have 93.7 Mbps on my laptop
  • The range seems to be improved as i now have full bars wifi on my laptop (Windows 7 / Dell)

For now it seems that netgear (finally) got it under control. Hopefully the roouter stays stable and performing.

I would recommend upgrading to this firmware version.



Hi. Thanks for the update on version V1.0.9.14_1.2.25. 

 

My current "Network Genie Firmware Update Assistant" login doesn't show version V1.0.9.14_1.2.25 as yet available.... it is still showing 1.0.9.12_1.2.23 to download.

 

Where did you obtain V1.0.9.14_1.2.25 ?

 

Thanks.

Message 87 of 120
Highlighted
Tutor

Re: nighthawk R7000 firmware V1.0.9.12_1.2.23 update wifi problems

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 88 of 120
Highlighted
Virtuoso

Re: nighthawk R7000 firmware V1.0.9.12_1.2.23 update wifi problems

Message 89 of 120
Highlighted
Luminary

Re: nighthawk R7000 firmware V1.0.9.12_1.2.23 update wifi problems

For Ookla speed test to perform a fair test you have to make sure it's always using the same test server. It should show you what it used on each test and also let you choose before you run future tests.

I know that sometimes I can't get an accurate speed test in San Diego unless I tell it to connect to servers in Tijuana because the server it chooses automatically doesn't have enough bandwidth on the link from my ISP, so it under reports the result.

Can you verify that you're always hitting the same server for these results?

Also: can folks reporting about the performance issue state whether they are testing to the router or to the internet.
Message 90 of 120
Highlighted
Aspirant

Re: nighthawk R7000 firmware V1.0.9.12_1.2.23 update wifi problems

I also had an issue with all of my iOS devices registering no more than 40K.  I tried a factory reset after the upgrade to avail.  After returning to 1.0.9.6, all of my iOS devices returned to downloading at 200K+.

Message 91 of 120
Highlighted
Guide

Re: nighthawk R7000 firmware V1.0.9.12_1.2.23 update wifi problems

Stupid me again. Ran the latest firmware update and guess what:
- the speed on 2.4Ghz has dropped big time. Downloading a 8M file show one day and 7 hours
- IOS get dropped more frequently on 5Ghz channel
I will have to revert back to the last firmware which gave me much better speed and stability.
Message 92 of 120
Highlighted
Luminary

Re: nighthawk R7000 firmware V1.0.9.12_1.2.23 update wifi problems

Have you tried updating the QOS database/engine, even if you don't have the QOS feature enabled? That's been reported to help.
Message 93 of 120
Highlighted
Guide

Re: nighthawk R7000 firmware V1.0.9.12_1.2.23 update wifi problems

My unit died suddenly. 

Firstly, It's usb  2.0 does not work anymore. Now, a few months later, it's Lan ports all gone. Not working even tried the reset, power off/on.

Speechless  

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 94 of 120
Highlighted
Aspirant

Re: nighthawk R7000 firmware V1.0.9.12_1.2.23 update wifi problems

I retired the R7000. At almost every firmware upgrade the past several years there have been problems. I got a Norton Core. Goodbye Netgear.
Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 95 of 120
Highlighted
Tutor

Re: nighthawk R7000 firmware V1.0.9.12_1.2.23 update wifi problems

A Norton Core with review comments "Average router performance. No venting. Lacks VPN functionality. Best features require monthly subscription fee after the first year."? Well, good choice and good luck with that.
Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 96 of 120
Highlighted
Aspirant

Re: nighthawk R7000 firmware V1.0.9.12_1.2.23 update wifi problems

Let me guess. You work for netgear. A total fail as a firmware provider for cus t omers. Total fail. Total fail.
Message 97 of 120
Highlighted
Luminary

Re: nighthawk R7000 firmware V1.0.9.12_1.2.23 update wifi problems

Netgear barely has VPN functionality itself.

Frikking years after the R7000 came out, and tell me how to reset the VPN keys? Oh that's right, YOU CAN'T! If you ever suspect your key file was compromised by anyone you can never secure your LAN again so long as you have the Netgear VPN function on.

Nice, eh?
Message 98 of 120
Highlighted
Guide

Re: nighthawk R7000 firmware V1.0.9.12_1.2.23 update wifi problems

Will try tonight. Thanks
Message 99 of 120
Highlighted
Guide

Re: nighthawk R7000 firmware V1.0.9.12_1.2.23 update wifi problems

everyone - please try the following: Advanced -> Setup -> QoS Setup -> and disabling WMM for both 2.4GHz and 5GHz.

 

hopefully that will cut the crap with the wireless issues. 

Message 100 of 120