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no internet connection after trying to connect wifi extender

hankdogvi
Tutor

no internet connection after trying to connect wifi extender

I tried to connect a TP Link wifi extender to my Nighthawk. I was unable to connect and now the router has stopped providing internet access. I talked with the service provider and confirmed that I was getting signal from the modem to the router, but the wifi connection on both bands shows "Connected, no internet." I have reset the router to factory settings, and still only get "Connected, no internet.

Model: R6700|Nighthawk AC1750 Smart WiFi Router
Message 1 of 5
plemans
Guru

Re: no internet connection after trying to connect wifi extender

What modem is it? 

What tp-link adapter?

What firmware is on the R6700?

did you reboot devices in this order:

1. Shut off modem and router and disconnect everything from both.

2. hook up coax to modem, power it on. give it a few minutes to fully boot.

3. connect ethernet from modem to R6700.

4. boot up r6700. give it a few minutes to fully boot.

5. Try to setup the r6700.

 

 

in terms of setting up the extender, try the setup not using wps. use tp-link's installation wizard and not wps .Maybe something isn't correct between their wps coding. 

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
Message 2 of 5
hankdogvi
Tutor

Re: no internet connection after trying to connect wifi extender

Modem is a Technicolor model DPC3216

Extender is TP Link AC 75

Not sure of the firmware on the router, but model shows R6700v3

 

I tried to connec with WPS and I suspect that is part of the problem.

 

I have rebooted several times, but only waited around 15 seconds each time. I'm giving it a longer rest now.

 

If I can get back on, I will try to connect the extender with the TP Link app.

Message 3 of 5
hankdogvi
Tutor

Re: no internet connection after trying to connect wifi extender

I gave both the router and the modem a longer rest, still "connected, no internet."

 

The link lights on the modem and router are flashing in synch, so I believe the internet signal is getting to the router.

Message 4 of 5
plemans
Guru

Re: no internet connection after trying to connect wifi extender

Couple things to try.

1. replace the cable between the modem-router

2. factory reset the R6700 and try to install that route. 

3. maybe something was corrupted within the R6700. try re-installing the current firmware, resetting, re-installing. a factory reset only removes, settings, it doesn't overwrite the firmware

4. downgrade the firmware a version. 

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
Message 5 of 5
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