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parent controls - nighthawk app

caswelltran987
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parent controls - nighthawk app

I am trying to setup parental controls. When I go to the admin page and click on parental controls I am brought to this page https://www.netgear.com/home/services/lpc

 

Following the instructions I was able to setup the opendns account but then I get this message "

This account doesn't have any Netgear devices associated with it

If you have not yet configured the Live Parental Controls feature on this device please do so with the Management Utility found on the CD that came with your router or download it now for Windows or Mac.

"

And when I click on the Mac link I am brought to the night hawk app page (which I have installed on both my ipad and iphone). https://www.netgear.com/home/services/nighthawk-app

 

Logging in via the Nighthawk app I am back to the Open Dns page... error. 

 

Can someone help me get past the OpenDNS error so I can setup Parental Controls?

Model: C7800|Nighthawk X4S-AC3200 WiFi Cable Modem Router
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Re: parent controls - nighthawk app


@caswelltran987 wrote:

I am trying to setup parental controls. When I go to the admin page and click on parental controls I am brought to this page https://www.netgear.com/home/services/lpc

 

 


Which flavour of parental controls are you after? The free one, Circle or something else. (They recently announced yet another option.) That link is for the free version. It uses the Netgear Genie app, not the Nighthawk app.

 

Several issues, do you know that the Nighthawk app listed in your subject supports your modem/router? Netgear's own documentation is confusing. (There's a surprise.)

 

The support pages for this device do not include reference to either app.

 

Which products support the NETGEAR Nighthawk app? | Answer | NETGEAR Support

 

Which NETGEAR home router models can I manage using the NETGEAR genie app? | Answer | NETGEAR Suppor...

 

It doesn't help that Netgear has messed around with parental controls since the manuals came out. (It now wants people to buy into its paid Circle service.)

 

The latest Nighthawk app no longer supports standard Parental Controls, only the paid for Circle.

 

This still works but if your device uses the Nighthawk App rather than the Netgear Genie you'll have to use the desktop genie program to manage the controls.

 

In general, a  bit of a mess.

 

You have posted your message in the section of this community given over to Nighthawk WiFi Routers. (This is easily done, given Netgear's impenetrable community structure.)

You might get more help, and find earlier questions and answers about your hardware, in the appropriate section for your device. That's probably here:

 

Cable Modems & Routers

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
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