password not working for ax4300 set up

[egulch2]

when trying to hook up my new router, it prompts me to join the netgear65 network.  The password provided to do this does not work

[microchip8 · Accepted solution]

You could try a factory reset with the button at the back pressing for 5-10 seconds. But I'm not sure if it'll also reset the WiFi passwords (it should,though, but unsure)

[microchip8]

Go to http://192.168.1.1 with a wired PC and set up your passwords there

[egulch2]

I'm going to have to figure out how to do that on an old desktop computer.  I mostly use a laptop that doesn't have an ethernet port to hook up to the new router.  Grrr.  I have been trying to get this thing set up for over four hours tonight. Nothing I do works, and I have to keep disconnecting the new router and hooking up my old one so I can troubleshoot.

[microchip8 · Accepted solution]

You could try a factory reset with the button at the back pressing for 5-10 seconds. But I'm not sure if it'll also reset the WiFi passwords (it should,though, but unsure)

[egulch2]

Thank you so much for your help.  I did the factory reset and then hooked up the router using my old desktop. This worked perfectly.  It got me logged in with the factory password and I was able to do the install using the APP on my phone.