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password recovery

I am trying to install my router settings on a new computer...when trying to log in...the default password is not working and when I get to the password recovery it is giving me questions that are not mine...I don't have a sister or younger brother...help????

 

Mark

Model: R8000P|Nighthawk X6S AC4000 Tri Band WiFi Router
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Re: password recovery

> I am trying to install my router settings on a new computer... [...]

 

   I don't know what that means, but...

 

> [...] when trying to log in...the default password is not working and
> when I get to the password recovery it is giving me questions that are
> not mine [...]

 

   Netgear bungled the implementation of password recovery on many
routers.  Your recourse is a settings reset, which should restore the
default credentials ("admin", "password").

 

   Visit http://netgear.com/support , put in your model number, and look
for Documentation.  Get the User Manual.  Read.  Look for "Factory
Settings" and/or "reset".

 

   Your Web search for terms like, say:

 

      Netgear lost password

 

found nothing useful?

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Re: password recovery


@mthomas785 wrote:

...when trying to log in...the default password is not working and when I get to the password recovery it is giving me questions that are not mine...I don't have a sister or younger brother...help????

 


There is a bug in Netgear's implementation of password recovery on some devices. You can get locked into a closed loop.


If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process. If you haven't already given the thing your personal answers, they are not in its memory and it has no way of knowing if they are correct.


If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
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