purchaed a new d6400 netgear genie not appearing on laptop

[michaelkenward]

Take us through what you are doing and what happens.

A blank message doesn't tell us much about what you are doing and where things go wrong. Even your subject is short of details that could suggest what is happening.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

DSL Modems & Routers

DSL modems need special handling to get them to work. They aren't like a plain router,

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.