Orbi WiFi 7 RBE973
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Re: "routerlogin.net" keeps saying I must be connected to my router's WiFi

SHADOWSTRIKE1
Aspirant

"routerlogin.net" keeps saying I must be connected to my router's WiFi

Hey everybody,

 

I'm hoping someone can assist me with this issue.  I just picked up a Nighthawk X8 and Arris SB6190 yesterday for my new townhouse.  I have Comcast Xfinity Blast internet (200Mbps DL, 12Mbps UL).  For some reason, whenever I try going to "routerlogin.net" or "192.168.1.1" on my network, I come to a page saying that I must be connected to my router's WiFi network in order to accss the UI.  However, I am connected through my router's WiFi... it's even popped up when I was hardwired to my router.

 

The funny thing is that when I disabled my antivirus (Avast! Internet Security), I was able to load into the Netgear Genie just fine.  However, on devices where i cannot disable an antivirus, like my WiFi-connected iPhone, it still shows that page.

 

I have full internet access, and like I said, if I disable my antivirus, it works.  I also tried adding URL exceptions into Avast! for http:\\192.168.1.1, https:\\192.168.1.1, http:\\routerlogin.net, and https:\\routerlogin.net, but nothing is letting it go through.  I tried running a factory reset on the Router, and doing a power cycle... but it is still coming up.  It's not a DIRE issue, as I only need to access my router settings here and there, but it is a little aggitating, as I've never had an issue with Netgear routers in the past.

 

Has anyone run into this issue, or have suggestions for a fix?

Model: R8500|Nighthawk X8 Tri-Band AC5300 WiFi Router
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Accepted Solutions
JamesGL
Master

Re: "routerlogin.net" keeps saying I must be connected to my router's WiFi

Hi All,

 

The error message will be corrected. Just make sure that you are connected to the router's network(wired or wireless) to be able to access the UI. Check your IP address and use the default gateway to access the UI if ever routerlogin.net will not work.

 

JamesGL

Community Team

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maxencev21
Aspirant

Re: "routerlogin.net" keeps saying I must be connected to my router's WiFi

I have the same issue as well and hope somebody has an answer to this.

Message 2 of 4
JamesGL
Master

Re: "routerlogin.net" keeps saying I must be connected to my router's WiFi

Hi All,

 

The error message will be corrected. Just make sure that you are connected to the router's network(wired or wireless) to be able to access the UI. Check your IP address and use the default gateway to access the UI if ever routerlogin.net will not work.

 

JamesGL

Community Team

Message 3 of 4
JamesGL
Master

Re: "routerlogin.net" keeps saying I must be connected to my router's WiFi

Hi All,

 

We’d greatly appreciate hearing your feedback letting us know if the information we’ve provided has helped resolve your issue or if you need further assistance.

 

If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!

 

JamesGL

Community Team

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