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Re: r6700v3 bricked after firmware update

ajacord
Luminary

r6700v3 bricked after firmware update

Well got email from netgear saying there is new firmware out so I went to router said update avialible  and i did it frozed in the middle of the update. So the ui is gone does not any router function availible just a flashing power light. The ethernet function enough to try fail about half way for flashing with the two latest firmware. It has been rebooting about twice a day why I flashed in the first place.

 

Model: R6700|Nighthawk AC1750 Smart WiFi Router
Message 1 of 18
ajacord
Luminary

Re: r6700v3 bricked after firmware update

I have put files on it but it seems to do nothing are suppose to be a certain name?

Message 2 of 18
antinode
Guru

Re: r6700v3 bricked after firmware update

> [...] flashing power light. [...]

 

   You may be a candidate for the TFTP recovery scheme.  See, for
example:

 

      https://community.netgear.com/t5/x/x/m-p/1622096#M102004


> I have put files on it but it seems to do nothing are suppose to be a
> certain name?

 

   What, exactly, does "put files on it" mean to you?  As usual, showing
actual actions (commands) with their actual results (error messages, LED
indicators, ...) can be more helpful than vague descriptions or
interpretations.

Message 3 of 18
ajacord
Luminary

Re: r6700v3 bricked after firmware update

put when using tftp I have copy firmware several times to the router.

first was

R6700v3-V1.0.4.82_10.0.57.chk

then

R6700v3-V1.0.4.78_10.0.55.chk

 

Message 4 of 18
ajacord
Luminary

Re: r6700v3 bricked after firmware update

There was no error on the transffer.

 

Message 5 of 18
ajacord
Luminary

Re: r6700v3 bricked after firmware update

also i have used the tftp app that is for firmware it start copying half way thru it stops and says server did not respond error.

 

Message 6 of 18
antinode
Guru

Re: r6700v3 bricked after firmware update

> [...] using tftp [...]

 

   Not a very detailed description of a multi-step process with many
variables.

 

> also i have used the tftp app that is for firmware [...]

 

   _Which_ "the tftp app"?  I'd try the (command-line) TFTP client
program wich comes with your (unspecified) computer OS, rather than any
third-party program.

Message 7 of 18
sneeonline
Luminary

Re: r6700v3 bricked after firmware update

I had the same experience with the firmware upgrade failing midway.  I was able to get the new firmware in via the tftp approach - not easy - however, now the router is losing connectivity each day.  The wifi is visible but you cannot connect and hardwire connections fail too.  Basically the router stops working.  A reboot gets it working again, but who wants to reboot their router every day?  Router was working just fine until this latest update.  Netgear, please look into this firmware update.  It's got bugs.

Model: R6400|AC1750 Smart WiFi Router
Message 8 of 18
antinode
Guru

Re: r6700v3 bricked after firmware update

> [...] however, now the router is losing connectivity each day. [...]

 

> Model: R6400|AC1750 Smart WiFi Router

 

   Is it "losing connectivity" with your (unspecified) ISP/modem, or
with your client devices, or what?  LED indicators?  If you want to
pursue _your_ (different-hardware?, different-firmware?) problem, then
it would make sense to do it in your own, new thread.  (Where a more
detailed description than "Basically the router stops working" might be
helpful.)

> [...] Netgear, please look into this firmware update. [...]

 

   _Which_ "this firmware update"?

 

> [...] It's got bugs.

 

   I can't remember seeing any bug-free Netgear router firmware.

Message 9 of 18
ajacord
Luminary

Re: r6700v3 bricked after firmware update

I need to know what firmware would be best and whether the firmware should be rename. If i get this info and if it fails I video capture it. 

 

Message 10 of 18
antinode
Guru

Re: r6700v3 bricked after firmware update

> I need to know what firmware would be best [...]

 

   I have no idea.  Which version was working before you started on this
adventure?

 

> [...] and whether the firmware should be rename. [...]

 

   I would leave the file name exactly as it was when you extracted it
from the .zip archive.

 

> [...] and if it fails I video capture it.

 

   I'd expect a clear, complete, plain-text description of your actual
commands and their actual results (error messages, ...) to be at least
as helpful.  Copy+paste is your friend.

Message 11 of 18
ajacord
Luminary

Re: r6700v3 bricked after firmware update

this what did with cmd line and still flashes.

 

C:\Users\ajaco\Desktop\duck me>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data
Reply from 192.168.1.1: bytes=32 time<1ms TTL=100
Reply from 192.168.1.1: bytes=32 time<1ms TTL=100
Reply from 192.168.1.1: bytes=32 time<1ms TTL=100
Reply from 192.168.1.1: bytes=32 time<1ms TTL=100

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Users\ajaco\Desktop\duck me>tftp -i 192.168.1.1 put R6700v3-V1.0.4.78_10.0.55.chk
Transfer successful: 48312378 bytes in 1599 second(s), 30214 bytes/s

C:\Users\ajaco\Desktop\duck me>

Message 12 of 18
ajacord
Luminary

Re: r6700v3 bricked after firmware update

I had to rma it and they sent me a 6300v2 I'm disappointed problily never buy from them again.

Message 13 of 18
handcm
Luminary

Re: r6700v3 bricked after firmware update

Did you have to call to initiate the return process? Or lessons learned on your process?
Message 14 of 18
ajacord
Luminary

Re: r6700v3 bricked after firmware update

Yes I did the rma process and they sent me a router r6300v2 which has no 5ghz range. What I learned to never buy a netgear product again.

 

Model: R6700|Nighthawk AC1750 Smart WiFi Router
Message 15 of 18
myersw
Master

Re: r6700v3 bricked after firmware update


@ajacord wrote:

Yes I did the rma process and they sent me a router r6300v2 which has no 5ghz range. What I learned to never buy a netgear product again.

 


Good plan. 

--Bill
ISP Comcast, Modem-Netgear CM1150V, Router-Unifi Security Gateway-Pro4, AP-2 Unifi AP-LR
Tesla > Edison
Message 16 of 18
Rickh1968
Luminary

Re: r6700v3 bricked after firmware update

Performed tftp transfer. Transfer successful according to the cmd line. Still just getting flashing power light. Has anyone had any success getting the router to come back to working order?
Message 17 of 18
visualbasics
Luminary

Re: r6700v3 bricked after firmware update

I just bricked my R6700v3 apparently after trying to update the firmware. I've tried everything suggested. I cannot even reset it.

Model: R6700|Nighthawk AC1750 Smart WiFi Router
Message 18 of 18
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