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Re: r7500 5ghz stopped working

chaufosho
Tutor

r7500 5ghz stopped working

hey guys

 

so i have the r7500 and when i first set it up it was working fine, firmware version 1.0.0.94 and today it suddenly dropped the 5ghz band, 2.4 is working fine, im not sure what is wrong. the 5ghz band isn't broadcasting or showing up, i've reset my router and settings but still no fix.

Model: R7500|Nighthawk X4 AC2350 Smart WiFi Router
Message 1 of 9

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JamesGL
Master

Re: r7500 5ghz stopped working

Hi chaufosho,

 

1. Check the wireless settings under advanced and make sure that "enable router radio" is checked on 5Ghz.

View solution in original post

Message 5 of 9

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HiSpeed
Guide

Re: r7500 5ghz stopped working

Hi,

 

Are you sure there si no more 5GHz signal, I mean with a scan test from another machine (android tablet for example) ?

● Netgear R7000 (Root Router)
● TP-Link Archer C7 v2 (WDS Bridge)


Message 2 of 9
chaufosho
Tutor

Re: r7500 5ghz stopped working

Yea tried on my phone, Computer, and tablet no 5ghz signal, the light on the router for the 5ghz isn't on either, tried all the settings on the net gear genie still no luck
Message 3 of 9
HiSpeed
Guide

Re: r7500 5ghz stopped working

That sounds not good to me, you've probably to ask a RMA...

● Netgear R7000 (Root Router)
● TP-Link Archer C7 v2 (WDS Bridge)


Message 4 of 9
JamesGL
Master

Re: r7500 5ghz stopped working

Hi chaufosho,

 

1. Check the wireless settings under advanced and make sure that "enable router radio" is checked on 5Ghz.

View solution in original post

Message 5 of 9
JamesGL
Master

Re: r7500 5ghz stopped working

Hi chaufosho,

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

Message 6 of 9
chaufosho
Tutor

Re: r7500 5ghz stopped working

i checked all that in advance setting, doing am RMA now

Message 7 of 9
chaufosho
Tutor

Re: r7500 5ghz stopped working

router radio is enable still not working

Message 8 of 9
JamesGL
Master

Re: r7500 5ghz stopped working

Hi chaufosho,  

 

Provide us an update once you receive the replacement unit.

Message 9 of 9
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