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routerlogin.net wont scroll to update firmware

meyerbj81
Aspirant

routerlogin.net wont scroll to update firmware

I am attempting to update my router's firmware however when I get to the screen to do so it will not allow me to scroll down the page to begin the update.   I have tried zooming in/out, using different browers, using a mobile device and my macbook, nothing seems to work.  I have stumbled across other similar questions but none of their suggestions have worked for me.  

Model: R7000|AC1900 Smart WIFI Router
Message 1 of 4
plemans
Guru

Re: routerlogin.net wont scroll to update firmware

What size screen are you using?

when you're zooming in/out-are you doing it on a mobile device, a tablet, a pc, mac? What are you using? 

When you're trying the other browsers and scrolling, what device are you using? Anything with a mouse? Or it is touchpad? 

I've never ran into a issue where it wouldn't scroll that wasn't related to the pc/device/browser. 

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
Message 2 of 4
meyerbj81
Aspirant

Re: routerlogin.net wont scroll to update firmware

My macbook has a 12 inch screen, I have attempted as well on another macbook, an iphone, and an android tablet.  I attempted on my wife's work PC however her workplace has some sort of restrictions set up that kept me from pulling up the website.  My macbook is done with a touchpad, all the other devices are touch screens.  I am able to scroll on other pages of the routerlogin with my macbook however I'm unable to scroll down on the router update page.  

Message 3 of 4
plemans
Guru

Re: routerlogin.net wont scroll to update firmware

Have you tried changing the screen resolution? 

Or not pinch to zoom but used the actual zoom in/out function built into chrome?

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
Message 4 of 4
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