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security answers are not accepted

CIW
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security answers are not accepted

I am having issues with logging into my router.  After putting in the serial number, I hit cancel and am prompted for the security questions.  It does not accept the anwers even though I know they are correct. I tried contacting Netgear however they would not help me log in unless I paid for an extended warranty.  I think this is ridiculous.  I am having issues with my security cameras connecting to my phone and they tried to do a remote access to check the router and couldn't because of this issue.  I would very much appreciate any help or suggestions on how I can correct this issue and reset my security questions.  Thank you

Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
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antinode
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Re: security answers are not accepted

> [...] suggestions on how I can correct this issue and reset my
> security questions.

   The usual course is to reset all the settings.  Visit
http://netgear.com/support , put in your model number, and look for
Documentation.  Get the User Manual.  Look for "Factory Settings".

Message 2 of 3

Re: security answers are not accepted


@CIW wrote:

It does not accept the anwers even though I know they are correct.

 


Are these questions that you actually set up as answers for password recovery? Or just your input to what comes up?

 

There is a bug in some devices in Netgear's implementation of password recovery. You can get locked into a close loop.

 

If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process because you can't answer the questions.

 

If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
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