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Forum Discussion
bcase
Sep 13, 2021Tutor
solution for R7000 cutting out
I bought a r7000 AC1900 Smart Wifi router (with had the 1.0.11.116 firmware) without realizing all the problems people been having with the router cutting out. I had the same problem. So, I followe...
FURRYe38
Sep 13, 2021Guru - Experienced User
What do you mean by "cutting out"? Wireless not working? Wired not working? Both?
A bit more information would be good here.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Any Wifi Neighbors near by? If so, how many?
bcase wrote:
I bought a r7000 AC1900 Smart Wifi router (with had the 1.0.11.116 firmware) without realizing all the problems people been having with the router cutting out. I had the same problem. So, I followed the suggestions of other users and switched to 1.09.42 firmware and have not had a problem since. I will not update to a new firmware until I have heard that the new update actually works.