Orbi WiFi 7 RBE973
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support case won't create

andrewv
Tutor

support case won't create

the website will show + for support options

However once + is pressed it would show for a second a list of options but then close automatically

so there is no way to select any of the listed options

Message 1 of 8

Accepted Solutions
plemans
Guru

Re: support case won't create

just tried it on mine and it worked. 

View solution in original post

Message 4 of 8

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plemans
Guru

Re: support case won't create

have you tried a different web browser or pc/laptop?

Message 2 of 8
andrewv
Tutor

Re: support case won't create

tried few computers/ browsers - chrome, but also chromium at different devices

Message 3 of 8
plemans
Guru

Re: support case won't create

just tried it on mine and it worked. 

Message 4 of 8
andrewv
Tutor

Re: support case won't create

thank you for sharing, however, I just registered and it tends to collapse in less than a second at my end

Message 5 of 8
andrewv
Tutor

Re: support case won't create

Thanks,

I manages to submit an email request

now it was collapsing more slowly than before

I was able to catch up the momentum it was closing so I managed to press create email support case so it worked for me though the issue persisted

Your email ticket has been successfully submitted

Message 6 of 8
plemans
Guru

Re: support case won't create

Either way, glad you got it working!

Message 7 of 8
andrewv
Tutor

Re: support case won't create

thanks for helping

Message 8 of 8
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