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unable to register product - already register by an unknown person

beepee
Aspirant

unable to register product - already register by an unknown person

Hi,

 

When I try to login to the router the default admin / password are invalid .

 

So I tried to register the router with Netgear and I am getting the following message "This Serial number has already been registered in our system by a support representative".

 

It's brand new out of the box today???

 

Anybody any suggestion other than pay 49 dollars for support from Netgear??

 

Thanks in advance.

 

Bill

 

 

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 1 of 3
JamesGL
Master

Re: unable to register product - already register by an unknown person

Hi beepee,

 

You should not be paying support for just product registration.

Message 2 of 3
Ngato8
Aspirant

Re: unable to register product - already register by an unknown person

Had the same thing happen to me with an R8000P. Bought from Amazon, arrived with no cellophane on box. When I went to set up, not standard ip address but 10.100.0.1. Non standard password too. Factory reset. Got it working. Went to register and found out SN was registered to a netgear support tech. Danced with them, no one had any idea how a used item entered the retail stream. Amazon returned no problem. The router was to replace a bricked R8000 that I can't fix.

I'd advise you do the same.

 

Model: R8000P|Nighthawk X6S—AC4000 Tri-Band WiFi Router
Message 3 of 3
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