2.4 g not working

[Jasonendicott]

2.4 g not working.. spent 3 hours on fine with support he remotely accessed my pc to just fix any internet but 2.4 still not showing up ... and the tech trued to charge me 99 $

[Razor512]

Which WiFi router/ AP model are you using?

Also for support who did you call?

[plemans]

Agree with @Razor512 who did you call for support or how did you get the number? 

Many people google for a number and get scam/con sites. to contact support you click on "mynetgear" at the top, register an account, and then from there contact support. For those who do purchase a support option, netgear uses gearhead for support. 

https://gearhead.netgear.com/

Makes me leary whenever someone takes remote control of a device. 

What actual router do you have?

Firmware on it? 

What is the 2.4ghz led showing on the router? (on/off/, color, blinking, etc)