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2nd RAX80 and all it does is drop the internet connection a dozen times a day.
I'm on my second RAX80 replaced by Netgear under warranty and this POS drops the internet about a dozen times a day. The wife was video conferencing from home and once in each of three different vid...
I'm in the same boat like many other users given the number of complaints here.
I can't return it as I don't have the packaging.
I could accept some of the advanced Wi-Fi6 functionally might be buggy in a new device but out of the box with the default settings & only SSID change it is not able to even maintain a 2.4G connection.
If Netgear really acknowledged there was a problem I think many people could understand that there was someone at least looking into it with the hope of a solution.
But until recently there's not even been an acceptance there is an issue which makes it much more frustrating.
I can't return it as I don't have the packaging.
I could accept some of the advanced Wi-Fi6 functionally might be buggy in a new device but out of the box with the default settings & only SSID change it is not able to even maintain a 2.4G connection.
If Netgear really acknowledged there was a problem I think many people could understand that there was someone at least looking into it with the hope of a solution.
But until recently there's not even been an acceptance there is an issue which makes it much more frustrating.
Alas, same problem with my RAX80. Spent time with customer support in mid-Feburary 2020, made some config changes, reset the router, and the problem seemed to go away... but then internet connection (both wired and wirefless) started dropping periodically throughout the day... but only for some URLs and not others. Extremely frustrating.
6 weeks ago I discovered a permanent fix for all of my RAX80 problems. It's called the Archer C4000. Tri band, $150.00 dollars hasn't had ONE disconnect on anything period. I tossed the RAX80 in the garbage where it belonged.
Thanks BBAZ! Sounds like a great solution, despite shelling out another $150. Looks like prices have gone up a bit... best price I found online was $189 through amazon.
My AX8 is a piece of crap.
I am within the 30 day window. I work in tech, and just....need reliable service. I can't be sitting around rebooting my stuff constantly, tinkering with settings. I am about ready to setup a return. If it isn't devices disconnected from wired or wireless; its just crap service. The performance is all over the place. From absolutely terrible, to spectacular.
I have 400/20 service.
This device I am on.... google speedtest shows 70 down/11 up. Speedtest.net shows 204 down/20 up. Moments later, I run google speedtest again - 327 down/3 up. Seconds later - Google speedtest shows 170 down/20 up.
Next to this device....a Macbook Pro...its pulling 7.5 down/2 up on google speedtest. Speedtest.net shows the same terrible performance. This time, it started around 3-4 Mbps - crept up to 52 download, with upload hitting the full 20. Now....now I dont know what just happened but within a timeframe of 2 minutes here - the same Macbook Pro is pulling 391/18 (the service I actually expect). Within 90 seconds - my Macbook Pro is back to 28 down/11 up - creeping up to the full 18.I really never know what the performance is going to be like on the AX8.
I have disabled QoS (WMM enabled), also disabled Smart Connect and IPV6. 5ghz is on channel 44. 2.4ghz is set to auto. Beamforming is enabed. MU-MIMO enabled. AX enabled. Running the latest firmware.
I thought I solved some latency issues while working from VDI desktops with the latest firmware, but today - the latency is back. The performance tho - the wireless performance, is just all over the place. The stability of the device - just sucks. Half the time, smart devices aren't able to communicate with Google Home, or they've been kicked off the 2.4ghz network.
Netgear support is useless. I totally recommend returning mine. In fact, during this email - I've come to the conclusion I cannot live with this device. This device will get me fired from work..........
Update! - Swapped out for my AX8 for an old TP Link Archer C8 - and all these devices that were throwing speedtests as low as 3-4 down/2 up; is now solid 400 down/20 up - on everything. It really sucks I spent 2 weeks+ living with this device. Constantly tinkering with it, constantly trying to get it stable.
After seeing everything all over the house up and down like a yo-yo after upgrading the firmware, and dealing with wildly inconsistent wireless speeds - I just had to return it.
Bless you all who are willing to tolerate this kind of product. I don't know how this product is sold all across America in stores. I don't know how Netgear feels proud of this lineup of devices. It is just amazing to see the amount of dissatisfaction surrounding these devices.
It sounds like Netgear has no interest in addressing the issues. They will just continue to ask you to reset to factory default, go try a bunch of different configurations that might get the device in a reliable/consistant state; but only temporary. Like I had a pretty decent experience with wireless performance post-firmware upgrade....it wasn't bad. The devices kept getting kicked off 2.4Ghz, and even wired devices would get disconnected, so if you can tolerate that, lol....
I have no idea what Netgear is doing here, and I cannot be a customer of theirs again. There is not a single positive thing about the experience.
Nothing but frustration and wasted time....