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5G issues - SSID disappears
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5G issues - SSID disappears
My RAX80 has stopped broadcasting the 5g network on all my 5g capable devices. Any suggestions on how to fix this? It appears randomly.
I reboot the router, 5G appears.
FW ver: V1.0.1.56_1.0.23
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Re: 5G issues - SSID disappears
After you updated the firmware did you do a full reset of the device? The RAX80 is fairly new so firmware has been working through some bugs.
There's been a topic created on this issue that you could peruse and try some of the suggestions on there to see if they'll help you.
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Re: 5G issues - SSID disappears
Thank you, I think my problem is same as here.
After update, I've full reseted the router.
I use channel 60, it is not a DFS channel.
I have many devices have the latest updates for their operating systems and Wi-Fi drivers. Nintendo Switch, Xperia XZ2, Galaxy S10, etc.
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Re: 5G issues - SSID disappears
Not sure where you're located but quite a few places consider channel 60 DFS. here's a link with the list midway through.
https://en.wikipedia.org/wiki/List_of_WLAN_channels
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Re: 5G issues - SSID disappears
thank you. I try ch.36 now and wait a few days.
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Re: 5G issues - SSID disappears
In the RAX120 router wireless settings if WPA3 or WPa2 + WPA3 is selected my 5ghz SSID disappears or is not able to connect.
If only WPA2(AES) is selected all is well.
I leave the AX support box unchecked.
Resetting the router after the latest firmware update did nothing to correct this issue.
Paying $25/mo to be a beta tester is not fun.
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Re: 5G issues - SSID disappears
Hello whatsthepoint,
Thank you for your post. I'd like to more details about your report and ask what devices are able/not able to connect when WPA2 + WPA3 is selected?
Looking forward to hearing back from you!
~Christian
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Re: 5G issues - SSID disappears
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Re: 5G issues - SSID disappears
Hi trombeningen,
Thank you for the update. I didn't notice any mention of this in your initial post but have you performed a factory reset on the router and going through the setup instructions again?
Looking forward to your next update!
~Christian
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Re: 5G issues - SSID disappears
yes, I performed a factory resetafter update. But after few days, the 5G still can't connect.
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Re: 5G issues - SSID disappears
Hi trombeningen,
Thanks for getting back. I'd like for support to contact with you for further investigation. If you wish to be contacted, please send me a message with your contact details and serial number.
~Christian
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Re: 5G issues - SSID disappears
I thought after I updated from firmware .56, this issue would go away, but hasn't. The notes from .58 firmware update on Netgears site state:
*Bug Fixes:
The Wireless Setup page displayed the wrong channel list for the 5GHz band.*
This does not correct the issue of the 5ghz band stopping or slowing down. I reset my rax8 router and works correctly for a minute or 2 and stops again. Changed settings on the web interface with no change - ax, qos mode but the 5ghz band still disappears. I see my neighbors 5ghz but not my own. Had Netgear routers over a decade but this may change going forward. Beyond aggravating.
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Re: 5G issues - SSID disappears
Hi Badradio - We would like to work with you directly on the issue(s) you're experiencing. If interested, please send me a message with you contact info.
~Christian
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Re: 5G issues - SSID disappears
I am having all the same problems with nothing working. Should I call in for support?
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Re: 5G issues - SSID disappears
POSSIBLE SOLUTION:
This may be a temporary fix, so I will be sure to update. So far the only thing that has fixed my issues (same as all of above) is to change the wireless 5ghz network name temporarily, then change it back. I also changed the channel to 128, so I'm not sure which of those two changes made the "fix" ... but we'll see how long it lasts.
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Re: 5G issues - SSID disappears
I factory restored the router by holding in the button with a pen. Set up and left the setting as default. The 5ghz band does not seem to lose connection anymore. Could be that + and recent update.
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Re: 5G issues - SSID disappears
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