6e Band & Firmware 1.2.13.100

[AP504]

Has anyone noticed the 6e band dropping after upgrading to firmware 1.2.13.100 on the RAXE500?  I reverted back to 1.0.12.96 just to get a stable 6e connection.

[Yousef]

Hi,

There is one issue i found with wifi 6e  its showing no internet connection but 2.4 and 5 GHz working just fine.

any good advise ?

[Yousef]

yes i do have same issue WIFI 6e not working at all.

its seem they fixed 2.4 and damaged 6e.

[FURRYe38]

Upgraded mine to v.100.

Power cycled the router OFF for 30 seconds then back on.

To fully check the 6Ghz radio, I disabled Smart Connect and 2.4Ghz, leaving 5 and 6Ghz enabled. 

Channel 44 for 5Ghz Up to 4800 and Channel 37(PSC) Up to 4800 on 6Ghz

Using a AX210 PCIe adapter, Intel driver version v22.250.1.2, on a Windows 11 PC, card sees and connected to the 6Ghz radio.

Typing this post now using the 6Ghz radio on the RAXE500 as well.

Speed test results to boot:

I may factory reset and set up from scratch to be sure. 

[Topology]

FYI:  I upgraded my RAXE500 to 1.2.13.100 on 12 DEC without performing a factory reset, and have observed no Wi-Fi 6e issues using an iPhone 15 Pro (iOS 17.2).

[Yousef]

its not working in any way i even reset my phone networks to  re check it  maybe from my phone but its not  2.4 working fine 5 GHZ working totally  fine should i go back to previous version it was working just fine the only issue was with 2.4 which i dont use at all the only things got fixed finally after 9 months was QOS was out of service.

[FURRYe38]

Factory reset the RAXE500 and setup from scratch wtih v.100 FW loaded. 

[Yousef]

what i found after trying to do something,   when i change the mode for  6e from 4800 to 2400 it will connect but if i kept it 4800 it will not, this is the issue its required a fixed  5ghz 4800 working fine only the issue with 6e with mode 4800.

[Redtulips7]

That's very strange! I didn't have any issue at all, I usually do Factory reset after install a new FW but I didn't do it this time. 

[FURRYe38]

And what is your current 5 and 6Ghz channel and UPTO speed settings set for on your router? 

[Redtulips7]

5 GHZ Ch. 116 Up to 2400

6 GHZ CH. 85 PSC Up to 4800

[Yousef]

5 GHZ Ch. 44 Up to 4800

6 GHZ CH.37 PSC Up to 4800

[Redtulips7]

Here is a screenshot of speed test 10 feet's away from Router....

[FURRYe38]

Whats the distance with the device and the router "away" from the router?

[Redtulips7]

Taken from Samsung S23 U 10 feet's away from Router.

[Yousef]

What's the solution for the issue ?

It's connected to low mode speed and cannot use 4800 speed.

Return to the previous version?

[FURRYe38]

If you downgrade back to prior version of FW, do you see same problems? 

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@Yousef wrote:
What's the solution for the issue ?

It's connected to low mode speed and cannot use 4800 speed.

Return to the previous version?

---

[Yousef]

hello i downgrade it and its works perfectly fine  with high speed  mode 4800  but Qos is not working with  older version 

i thinks its required a fixed.

[microchip8]

QoS is only beneficial at low(er) speeds. If you have a high-speed connection, don't use QoS.

[Yousef]

Yes you are totally rights but this is 500$ router at less make it works correctly, and also the boosting wifi speed in the newer version works much better than this version i was getting around 1.3 Giga wifi speed + 5g data but now its 900+ its still good but the newer version fixed a lot of things in the routers even readyshare part  there is extra options to manage it , last thing the issue was clear with mode 6e only 4800 the rest is working fine.

[michaelkenward]

As @microchip8 says, QoS is pointless with faster internet. (Faster means anything above 300 Mbps, some say 200 Mbps.)

Using QoS at faster speeds isn't just pointless, it can slow down your connection. QoS required the router to process the signal, this eating into its performance.

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@Yousef wrote:

... also the boosting wifi speed in the newer version works much better than this version i was getting around 1.3 Giga wifi speed + 5g data but now its 900+

Not sure that I follow that, but you were getting 1.3 Gbps wifi? What with?

How were you testing it?

Next to nothing in the real world gets that speed.

It might be worth a bit of background reading.

Understand Wi-Fi 4/5/6 (802.11 n/ac/ad/ax)

@duckware knows their stuff and can bust a few myths and cut through marketing hype.

[Yousef]

Yes i was shocked when i saw it working at first time, i attached the way how does it works on Mi 13 Ultra  HyperOS, so now what can we do waiting for next fixed ? 

[AP504]

Thanks everyone for commenting to date! 

@Yousef , I tested your workaround by changing the 6 GHz mode from "Up to 4800 Mbps" to "Up to 2400 Mbps"...and yes, I see it too.  The 6e signal then becomes stable with it set at "Up to 2400 Mbps".  Switching it back to "Up to 4800 Mbps", the 6e signal becomes unusable.  For reference, I'm using my Samsung S23+ to test this 6e signal (one of four phones in my house right now with 6e). 

That said for me, keeping it at the latest v1.2.13.100 with "Up to 2400 Mbps" set for 6 GHz seems to keep it working fine.  However, I've also found reverting back to v1.0.12.96 without changing the Mode for 6 GHz also is an option.

If anybody has additional comments/observations on this, keep the info coming.  I'm crossing my fingers we got a work around here, but not confident we'll see an update anytime soon as Netgear usually provides updates only a couple times a year. 

[Walk2death]

Oddly I got a notice from the app today that it updated to this firmware. I’ve checked both the app and browser admin panel a few times in the last couple months and it always said no update.

i didn’t search or check forums since they put out so few firmware updates but almost 2 months of telling me no updates and then doing it itself is a little odd.

[FURRYe38]

FYI:

https://community.netgear.com/t5/Nighthawk-with-WiFi-6-AX-and/NOTICE-RAXE500-Firmware-Version-1-2-13...