Ok so of course my router starts acting up after the 90 day customer support. This unit keeps disconecting my connection to the internet at least once a day at random times. I have a PS4, Xbox, TV and a nighthawk x6 tri-band (in AP Mode) populating the ethernet ports. Not sure what exactly happens to the router as my tv warns me saying ethernet connection disconnected. My ps4 just signs off as any loss of network signal would happen. My modem is fine as I have tested modem to tv or modem to ps4 and it never gave me or experienced a disconnection. It has the latest firmware found in the update search interface. I did notice the unit operates really hot in temperature and I honestly think it is too hot. I am experimented with a laptop cooler sitting the router on it pushing air through it. Its no longer hot to the touch but it still disconnects albeit the frequency of disconnections has dropped. It now goes to every other day or 2-3 days without a disconnect. The disconnect never goes down permanently it actually reconnects within a minute again. Its not just the ethernet disconnecting the wifi simultaneously does the same I have to sometimes restart my laptops because it wont reconnect again. Is there any feedback to this? A solution? or should I just give up and return this and get an asus. I have best buy warranty return or exchange. Firmware V1.0.2.98_1.0.54 GUI V1.0.2.98_2.1.46.1
I'm having the EXACT same issues you are having, it's been driving me nuts trying to figure this out to the point where I'm just going to go back to Linksys router I was previously using that had zero issues! Hopefully Netgear figures this out so I end up with a "supposedly great" product instead of a very expensive paper weight!
I had an older wifi 4 nighthawk x6 tri band and that one was really good untill it was not one day it just dropped all signals had to rest the unit to get it back up and running after a few months of and couple resets along the way because that one was also experiencing a sort of disconnection aswell I made the transition to this item RAX200 and it was good for the first few months then it just started this weird disconnecting issue.
Updated to the "latest and greatest" that was recently released (v1.0.2.102) STILL having disconnect issues!! Can we get someone to finally figure this out?
Same to the unit I have a few days ago. After the update and reset it dropped the connectivity like 20 minutes later after that update I did fix the time zone problem it was having though.
It's been happening to me for months. I would update the firmware and then have to immediately go to an older version because nothing was staying connected. With the current version I am using 1.0.3.106, it will work for a few hours only. I have to reboot the router 2 to 3 times a day. It's so annoying! I wish I never bought this unit because there is absolutely no support for it. 😡
Do not buy Netgear. You will regret it. Constantly does not allow wi-fi or ethernet connections, evven with the lights on. Their tech support seems to think if the lights are on, it is working. Their lights are on, but no one is home. I bought an extended warranty, which apparantly was for the hardware only. They want me to pay for them to verify the hardware is bad. What a SCAM! ASUS is much better customer service. Don't waste your time or money.
So from the time I posted this there seem to be no fixes and this unit has not improved better yet it got worse. 3-4 random drop connections a day and I have already had a soft ban on one of my online pvp games because my connection dies during the match and they see that as me deliberatly leaving a match. Connections die for about a second or two wireless and ethernet it literally just kills all connections and reconnects right away long enough to disrupt anything I am doing online and short enought the irritate the living soul out of me. I am returning this thing back to the store I purchased from when I get a chance in a week or two. It has been doing this since I bought it pretty much through multiple FW so I really do not care to troubleshoot any further. Im going a different brand on the next router.
Actually, YES! Multiple times a week, if not a day. It is very frustrating as I work for the govt from Hong and it drops while in video conferences and such. There is no rhyme or reason. It also drops in the middle of the night, and i use Alexa for an alarm, so, it doesn't go off because it loses connection.
When the router is working, it is great. But I have had this issue with 2 different internet provider, both Gig speeds. One was ATT fiber, the other Spectrum Cable. So, 2 diferent modems. That tells me it is a router issue, not a modem or service one. Maybe the newer model is better? IDK.
Though I don't have the RAX200, testing with my CAX80 in router mode. Results are not good for the download. Not sure what speed test sight they use but only seeing just over 400Mpbs on the down while Ooklas speeds test app reports over 900Mpbs for my ISP service.
I got a B on my test.
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