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Re: AX12 RAX200 keeps disconnecting WiFi and ethernet
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AX12 RAX200 keeps disconnecting WiFi and ethernet
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Re: AX12 RAX200 keeps disconnecting WiFi and ethernet
Hi,
Welcome to the club.
Anxiously awaiting a solution to this issue. This has happen to many time on all firmwares. Most recently (1.0.2.8 & 1.0.2.88). I think I just went about 7-8 days without a total disconnect on the 1.0.2.8 and BOOM! Today it happen. I upgraded again to the 2.88 V5 and then did a factory reset as I always do...........The funny thing is none of the +20 device are aware of the disconnect, all icons reflect an all is well condition. Anything needing a connection to the Internet couldn't connect, that's how it happen today, I was streaming music using a music app via wi-fi........Lost Connection! I then tried other functions requiring a connection and everything fail to load. All light indicators on router indicated that my network was up. Man! This is ridiculous!
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Re: AX12 RAX200 keeps disconnecting WiFi and ethernet
I’m getting exactly the same issues where the router indicates all is well to an extent I’m glad it’s not just me but that indicates that netgear are well aware of the issue and need to sort it ASAP I have multiple access points connected in my network as I live in a concrete constructed house so is really bad on WiFi coverage I have amplifi HD in all the bedrooms and when it stops working they indicate a DHCP fault and an ipv4 fault so not sure why it is doing this I’m glad I brought it from amazon as I’ll give it till the end of the month to sort it out then I’ll just send all of my netgear devices back including the switch’s and go back to ubiquiti devices or maybe Asus
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Re: AX12 RAX200 keeps disconnecting WiFi and ethernet
What firmware are you on?
What modem is it connected to?
Are you running with ipv4 or ipv6 enabled?
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Re: AX12 RAX200 keeps disconnecting WiFi and ethernet
The firmware version is V1.0.2.88_1.0.50 which looks to be the latest on netgear a site as I reflashed the firmware on Sunday by downloading from netgear and manually uploading to the router.
My modem is the Virgin Media super hub 4 set to modem mode as I’m in the Uk and on there Gigabit package which is Docsis 3.1. They won’t allow 3rd party modems on there network as far as I’m aware I would love to switch it out for a decent modem and make use of Wan aggregation.
I’m using IPv4 should I switch on the auto IPv6 and see what happens I’m don’t really understand the difference between IPv4 and 6
Thanks
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Re: AX12 RAX200 keeps disconnecting WiFi and ethernet
I've seen multiple issues with the superhubs in "modem only" mode to where it isn't working properly.
Have you tried putting it back in router mode (disable its wifi) and run the RAX in access point mode? it stinks to do because it disables the routing function on the RAX but if it makes the connection stable, it might be worth it.
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Re: AX12 RAX200 keeps disconnecting WiFi and ethernet
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Re: AX12 RAX200 keeps disconnecting WiFi and ethernet
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Re: AX12 RAX200 keeps disconnecting WiFi and ethernet
Have you tried running the super hub in router mode and then putting the netgears ip address in the superhubs dmz?
Did you try the ipv6?
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Re: AX12 RAX200 keeps disconnecting WiFi and ethernet
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Re: AX12 RAX200 keeps disconnecting WiFi and ethernet
https://kb.netgear.com/25891/DMZ-on-NETGEAR-routers
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Re: AX12 RAX200 keeps disconnecting WiFi and ethernet
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Re: AX12 RAX200 keeps disconnecting WiFi and ethernet
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Re: AX12 RAX200 keeps disconnecting WiFi and ethernet
I repeat I’m on firmware 1.0.2.8
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Re: AX12 RAX200 keeps disconnecting WiFi and ethernet
I am on the same firmware. Minimum of one drop per day. I do not believe Netgear will ever get the RAX200 to work correctly.
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Re: AX12 RAX200 keeps disconnecting WiFi and ethernet
Once a day!
From my experiences F/W 1.0.2.8 is the most stable that allows ipv6. Have you tried downloading & installing firmware from Netgear.com(downloads) then factory reset afterwards?
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Re: AX12 RAX200 keeps disconnecting WiFi and ethernet
That is what I didaswell. I will end up buying somwthing else and then taking a loss on the RAX200 by selling it to some other sucker. My R7000 performs way better then the RAX200. Netgear is so bad at firmware in recent years.
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Re: AX12 RAX200 keeps disconnecting WiFi and ethernet
Same here. RAX200, wifi and ethernet constantly disconnecting. Fully regret buying this hardware. My previous Nighthawk is still outperforming this new one.
Worst decision to upgrade to this router.
RAX200
fw: 1.0.2.98 _1.0.54.
Not only is this router terrible, the NIGHTHAWK is constantly binging for ads. Great 😞
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Re: AX12 RAX200 keeps disconnecting WiFi and ethernet
I may take a loss as well and NOT ever buy any Netgear router again. This is just plain stupid to have so many folks have this issue! I've been rebooting my router at least every other day to work thru this. I'm done -laying thst game!
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Re: AX12 RAX200 keeps disconnecting WiFi and ethernet
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Re: AX12 RAX200 keeps disconnecting WiFi and ethernet
Old thread, I know. I HAD the same issue. I would find myself on another network at home. I kept having to reconnected to the RAX200. The problem would come and go. I know ignoring it was wrong, but I had other networks and other priorities at the time.
Woke up this morning and it was off. Failed. It is making a 2 Hz click sound. I tried cycling power and but it still will not boot. Not sure if an automatic update bricked it or what. I will try to find another power supply to see if that is the issue.
Otherwise, I can find no way to contact support or get this repaired. $600 wasted? Please tell me there's another way to find support for this. My Amazon return window closed and the netgear sites shows that I'm eligible for zero support through all listed channels.
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Re: AX12 RAX200 keeps disconnecting WiFi and ethernet
@jimcrack69 I'd recommend starting your own thread. How old is the router?
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Re: AX12 RAX200 keeps disconnecting WiFi and ethernet
If the routers hardware has failed you log into mynetgear.com and start a RMA.
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Re: AX12 RAX200 keeps disconnecting WiFi and ethernet
When I called, I was told “no” when I asked for an RMA because it was out of warranty. I was told that Netgear does not repair hardware that is out of warranty, even for a price.
It feels like a hopeless solution. I regret spending that much money. I thought they would last at least until the next technology evolution. I feel dopey for buying WiFi 6 routers before I could fully realize the benefits.
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Re: AX12 RAX200 keeps disconnecting WiFi and ethernet
I agree they have the nerve to sell a $600 piece of crap and not support it even though everyone has the same issues with the router and they don't refund the router either so I am stuck with it or sell to some unsuspecting fool. I bought an Asus router and this will go on ebay. I will never by anything with the netgear name on it ever!!!
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