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Orbi WiFi 7 RBE973
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AX1800 Extender wont connect

predsfan09
Tutor

AX1800 Extender wont connect

I purchased the AX1800 wifi extender its shows connected to Xfinity modem but the client connect light is not lighting up and Netgear_Ext isn't showing up when i try to connect the device to it 

Message 1 of 8

Accepted Solutions
plemans
Guru

Re: AX1800 Extender wont connect


@predsfan09 wrote:

no did not hit wps prior to using assistant when gets to wifi connection for NextGear_Ext its not found and the Xfinity Gateway shows its connected to the router but the client connect is not lit 


If the xfinity gateway is showing it connected, some type of setup went on. Either using wps, using the app, or using the assistant. 

The client connect light comes on when a device connects to it. And that devices is a mesh device. Meaning it uses the same ssid as the router and allows devices to roam between it and the router. so it won't show up as seperate. And if a device hasn't roamed to it, nothing is going to show for a client 

If the gateway is showing it connected, it'll have an ip address for it. You can use that ip address to connect to the extender. 

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Message 7 of 8

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FURRYe38
Guru

Re: AX1800 Extender wont connect

Netgear has set up a community forum specifically for the WiFi Extender products. Most of the people who watch that forum are more likely to have experience with WiFi Extender products and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/WiFi-Range-Extenders-Nighthawk/bd-p/home-wifi-range-extenders


Please use this link to the main forum product list to review and choose where to make your posts. 
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear


Thank you.

Message 2 of 8
plemans
Guru

Re: AX1800 Extender wont connect

What extender do you have? 

AX1800 is a speed, not a model. 

Did you hit the wps prior to trying the installation assistant? 

Message 3 of 8
predsfan09
Tutor

Re: AX1800 Extender wont connect

no did not hit wps prior to using assistant when gets to wifi connection for NextGear_Ext its not found and the Xfinity Gateway shows its connected to the router but the client connect is not lit 

Message 4 of 8
FURRYe38
Guru

Re: AX1800 Extender wont connect

Thats ether a EAX14 or 15...

Message 5 of 8
predsfan09
Tutor

Re: AX1800 Extender wont connect

its the


@FURRYe38 wrote:

Thats ether a EAX14 or 15...



EAX14

Message 6 of 8
plemans
Guru

Re: AX1800 Extender wont connect


@predsfan09 wrote:

no did not hit wps prior to using assistant when gets to wifi connection for NextGear_Ext its not found and the Xfinity Gateway shows its connected to the router but the client connect is not lit 


If the xfinity gateway is showing it connected, some type of setup went on. Either using wps, using the app, or using the assistant. 

The client connect light comes on when a device connects to it. And that devices is a mesh device. Meaning it uses the same ssid as the router and allows devices to roam between it and the router. so it won't show up as seperate. And if a device hasn't roamed to it, nothing is going to show for a client 

If the gateway is showing it connected, it'll have an ip address for it. You can use that ip address to connect to the extender. 

Message 7 of 8
predsfan09
Tutor

Re: AX1800 Extender wont connect

thankyou

Message 8 of 8
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