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Forum Discussion
AX1800
Was happy with the community chat, But when I went on live chat, the operator then said she was going to have someone from technical support to help me, He called, asked for my IP address told me he ...
I fell for the scam, today. What do I do now? Get a new router with a new IP address? How do I make sure he didn't plant anything on my machine or infect the other machines on the network?
ColdInsert wrote:
I fell for the scam, today. What do I do now? Get a new router with a new IP address? How do I make sure he didn't plant anything on my machine or infect the other machines on the network?
Just reset the device – AX1800 is not a Netgear model number – and set it up from scratch, after you have checked that your PC is not infected with anything nasty. That is where the damage happens, not the network device.
IP addresses have nothing to do with it. The local address for your router is not accessible to the outside world as long as you protect it with a decent password. The Internet IP address is the one handed out to you by your ISP. It has nothing to do with your network hardware.