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Orbi WiFi 7 RBE973
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AX6000 cannot connect app store

RexCCC
Aspirant

AX6000 cannot connect app store

Just install a new AX8000 in my home for a week. I found the phone can't connect App Store and speed testing when connect with the router. Don't know why but its okay connet with other website.

 

Any one can help?

Message 1 of 5
plemans
Guru

Re: AX6000 cannot connect app store

I take it you mean the apple app store?

Apple has issues whenever there's a double nat situation. So what modem are you using? Are you in a double nat?

 

https://kb.netgear.com/30186/What-is-Double-NAT

 

Also AX6000 isn't a model number. A model number, firmware number, and modem model number help us to help you.

Message 2 of 5
plemans
Guru

Re: AX6000 cannot connect app store

Message 3 of 5
RexCCC
Aspirant

Re: AX6000 cannot connect app store

i using nighthawk AX8.
i found my TV Box also can't use with the wifi as well.
Message 4 of 5
plemans
Guru

Re: AX6000 cannot connect app store

Please post in the proper AX forum.

Also include:

Modem:

Firmware on your router:

 

In terms of your "tv box" (not helpful, a model number is) you can try disabling the AX function as some older devices are having issues connecting to it.

Message 5 of 5
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