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Forum Discussion
AX6000 lost QR code
Having some intermittent issues with internet being available from the router. We know it's the router as our hardwired equipment all working fine. Have changed phone so had to reinstall the app. It ...
Which device do you own? AX6000 is not a unique Netgear model number. Many devices come with the AC/AX tag, but it is essentially a label that Netgear, and others, attach to hardware to describe wifi speeds.
Look at the label on the device for the Model Number. And, if there is one, include the "V" bit to show the hardware version. If there is no V number, then you have V1.
AD25 wrote:
Having some intermittent issues with internet being available from the router.
What are those issues? What devices have problems? Wired? Wireless?
What do the LEDs on this Netgear device look like when you have problems?
Have changed phone so had to reinstall the app. It won't connect to the router.
Which app was this? Something Nighthawk on your phone?
Do other things connect to the router's wifi?
What happens when you try to connect? Some sort of error message?
What sort of phone is this? Android? iOS?
Then the usual boilerplate questions to eliminate some of the more common issues that crop up here.
What firmware version do you have on the device?
A number is more useful than "the latest". There may be newer versions, or "hot fixes", that do not show up if you check for new firmware with an app or in the browser interface.
If there is one it might also help if you told people the make and model number of the modem/gateway/ONT that connects this router to the Internet. Is it, by any chance, also a router, with a set of LAN ports on the back?
I ask because a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.
Having two routers on a network can cause headaches. For example, you can end up with local address problems.
Just another user with time on their hands.
Thank you, its a Model RAX120 no V on there. It is a 12 stream router.
well you answered a single question that michaelkenward asked. Troubleshooting over a forum is a challenge as we don't have your exact setup, can't see what you're doing, or what you have. So if you want help, you need to help us with the details. Go back through michaelkenward post and try to answer the questions asked. Then we can start helping you. Otherwise we're just making WAG's
