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Forum Discussion
Access Controls Changes not Working
I recently purchased a Nighthawk AX4: RAX35, not RAX40 (it seems that my model is not even available in the model recommeded section) router this past black friday. I enabled Access Controls in an at...
After multiple back and forths and muliple firmware updates and/or flashing and resetting Netgear is replacing my router.
I just sent the original via UPS and hopefully have a new one by the beginning of the week next week. I'm concerned that once I get the new one I'll have the same problem if others are experiencing this issue but I'm hoping not...
Not sure if this helps but just wanted to update. I'm thankful that Netgear worked with me. I saw a lot of odd hour responses (like 1 to 3AM on the weekends) but maybe that is because of differing times zones. Thankfully I have the patience!
Last Update:
Been using the replacement for some time now.
I will say that the function in question still struggled to operate correctly (sometimes it behaved exactly the same as before on the original router and sometimes it will actually change and be applied after several attempts which I find odd...). Definitely seems to be just a firmware issue.
I realize this isn't the most crucial component of this device however it is an important one for security purposes.
I would guess if I had this issue that others would as well (having a similar issue on the same model twice) but they DID also push a firmware update recenty so I'm hoping that helps others and possibly improved toward what I saw. I was able to get this setting to stick and I'm hoping it continues to work.
I also realize that this is one of the first affordable Wifi 6 models so I'm sure Netgear is likely to tweak things going forward. Again, thankful I was able to get the replacement despite it being a long process; I realize no company really wants to go through such a process ideally. Thanks all!
Has anyone resolved this without replacing the router?
I reinstalled the router to factory settings and started from scratch So far everything is working
It looks like an update to the firmware was recently pushed and, at least on my end, the ability to actually use Access Control seems to be working! If so that is awesome. If it shows otherwise I'll update but if this is actually working now I'm thankful. Just wish it hadn't taken so long to address