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Solved
Amber Light No Internet
Model: RAX42 EOM Provide : Xfinity Purchased this modem 11 months ago. Had no issues and now it will no longer connect to the internet. I have tried the following. - Power cycled the RAX42 ...
Start off by looking at your terminology. The CM700 is a cable modem and the RAX42 is a Wi-Fi router.
Power cycling your local area network (LAN) is important, but it is equally important to do so in the proper sequence with ample time between devices.
Pull the power cord on your modem and disconnect the Ethernet cord.
Pull the power cord on your router and disconnect the Ethernet cord.
Plug in the cord to power up the modem and give it ample time (a few minutes) to boot and connect to your internet service provider (ISP). One of the last indicators to illuminate will be the one that shows internet connection.
Connect your Ethernet cord from the output of the modem to the WAN input on your RAX42.
Plug in the cord and push the on button to power up the router and give it ample time (a few minutes) to boot and connect to the internet. One of the last indicators to illuminate will be the one that shows internet connection.
Did the internet indicator on your router light up as white? If yes, check for internet access from devices connected to your router via Wi-Fi or Ethernet cable. If no, report back as there are other steps to take next.
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
FURRYe38, the information you requested.
] Event Logs [
Mar 13 2024 05:47:35 Warning (5) TCS Partial Service
Mar 13 2024 05:47:35 Warning (5) TCS Partial Service
Mar 13 2024 05:47:35 Warning (5) TCS Partial Service
Mar 13 2024 05:47:35 Warning (5) TCS Partial Service
Mar 13 2024 05:47:35 Warning (5) TCS Partial Service
Mar 13 2024 05:47:35 Warning (5) TCS Partial Service
Mar 13 2024 05:47:35 Warning (5) TCS Partial Service
Mar 13 2024 05:47:35 Warning (5) TCS Partial Service
Mar 13 2024 05:47:35 Warning (5) TCS Partial Service
Mar 13 2024 05:47:35 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Mar 13 2024 05:48:05 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Mar 13 2024 05:58:06 Critical (3) No Ranging Response received - T3 time-out
Mar 13 2024 05:58:22 Warning (5) TCS Partial Service
Mar 13 2024 05:58:22 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Mar 13 2024 05:58:52 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Mar 13 2024 06:08:54 Critical (3) No Ranging Response received - T3 time-out
Mar 13 2024 06:08:59 Warning (5) TCS Partial Service
Mar 13 2024 06:08:59 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Mar 13 2024 06:09:29 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Mar 13 2024 06:19:30 Critical (3) No Ranging Response received - T3 time-out
Mar 13 2024 06:41:07 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Mar 13 2024 06:41:07 Critical (3) No Ranging Response received - T3 time-out
Mar 13 2024 06:55:27 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Mar 13 2024 06:55:28 Warning (5) TCS Partial Service
Mar 13 2024 06:55:58 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Mar 13 2024 06:56:22 Critical (3) No Ranging Response received - T3 time-out
Mar 13 2024 07:06:05 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out
Mar 13 2024 07:06:21 Critical (3) No Ranging Response received - T3 time-out
Mar 19 2024 17:20:02 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Mar 19 2024 18:28:15 Critical (3) No Ranging Response received - T3 time-out
Mar 19 2024 18:28:19 Warning (5) Lost MDD Timeout
Mar 19 2024 18:28:47 Critical (3) No Ranging Response received - T3 time-out
Mar 19 2024 18:28:48 Warning (5) Lost MDD Timeout
Mar 19 2024 18:28:49 Critical (3) No Ranging Response received - T3 time-out
Mar 19 2024 18:29:01 Warning (5) Lost MDD Timeout
Mar 19 2024 18:46:07 Critical (3) No Ranging Response received - T3 time-out
Mar 20 2024 18:17:56 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Mar 20 2024 18:43:59 Critical (3) No Ranging Response received - T3 time-out
Mar 21 2024 17:43:29 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Mar 22 2024 00:35:47 Critical (3) No Ranging Response received - T3 time-out
Mar 22 2024 10:20:38 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Mar 22 2024 10:20:42 Critical (3) No Ranging Response received - T3 time-out
Mar 22 2024 10:26:03 Warning (5) Lost MDD Timeout
Mar 22 2024 10:26:22 Critical (3) No Ranging Response received - T3 time-out
Mar 22 2024 10:27:07 Warning (5) Lost MDD Timeout
Mar 22 2024 10:37:26 Critical (3) No Ranging Response received - T3 time-out
Mar 22 2024 10:37:45 Warning (5) Lost MDD Timeout
Mar 22 2024 12:57:03 Critical (3) No Ranging Response received - T3 time-out
----
] Modem Status [
Cable Information
Hardware Version 2.0
Firmware Version V1.02.08
Cable Modem Serial Number 4SY16C7LA002E
CM certificate Installed
CM MAC B0:B9:8A:80:85:00
] Cable Connection [
Apply Cancel
Frequency start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Starting Frequency
651000000
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 567000000 Hz Locked
Connectivity State Ok Operational
Boot State Ok Operational
Security Enabled BPI+
IP Provisioning Mode Honor MDD honorMdd(4)
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables UnCorrectables
1 Locked QAM 256 13 525000000 Hz 8.6 dBmV 40.9 dB 545 128
2 Locked QAM 256 14 531000000 Hz 8.8 dBmV 40.9 dB 525 170
3 Locked QAM 256 15 537000000 Hz 8.1 dBmV 40.9 dB 574 118
4 Locked QAM 256 16 543000000 Hz 8.0 dBmV 40.9 dB 534 98
5 Locked QAM 256 17 549000000 Hz 8.5 dBmV 40.9 dB 558 149
6 Locked QAM 256 18 555000000 Hz 8.0 dBmV 40.3 dB 526 151
7 Locked QAM 256 19 561000000 Hz 7.5 dBmV 40.9 dB 542 88
8 Locked QAM 256 20 567000000 Hz 7.9 dBmV 40.9 dB 563 128
9 Locked QAM 256 21 573000000 Hz 8.0 dBmV 40.9 dB 528 128
10 Locked QAM 256 22 579000000 Hz 7.8 dBmV 40.3 dB 596 139
11 Locked QAM 256 23 585000000 Hz 7.5 dBmV 40.9 dB 914 98
12 Locked QAM 256 24 591000000 Hz 7.5 dBmV 40.9 dB 566 126
13 Locked QAM 256 25 597000000 Hz 7.5 dBmV 40.9 dB 461 130
14 Locked QAM 256 26 603000000 Hz 7.4 dBmV 40.3 dB 477 140
15 Locked QAM 256 27 609000000 Hz 7.5 dBmV 40.9 dB 465 138
16 Locked QAM 256 28 615000000 Hz 7.5 dBmV 40.9 dB 502 51
17 Locked QAM 256 29 621000000 Hz 8.0 dBmV 40.3 dB 28372 205214
18 Locked QAM 256 30 627000000 Hz 7.4 dBmV 38.6 dB 135 3978
19 Locked QAM 256 31 633000000 Hz 7.6 dBmV 40.3 dB 449948 4177593
20 Locked QAM 256 32 639000000 Hz 8.0 dBmV 39.8 dB 431591 3556194
21 Locked QAM 256 33 645000000 Hz 7.8 dBmV 40.9 dB 465 127
22 Locked QAM 256 34 651000000 Hz 8.0 dBmV 40.9 dB 437 119
23 Locked QAM 256 35 657000000 Hz 8.0 dBmV 40.3 dB 425 80
24 Locked QAM 256 36 663000000 Hz 7.6 dBmV 40.9 dB 422 129
25 Locked QAM 256 37 669000000 Hz 7.6 dBmV 40.4 dB 392 138
26 Locked QAM 256 38 675000000 Hz 8.0 dBmV 40.4 dB 401 122
27 Locked QAM 256 39 681000000 Hz 8.0 dBmV 41.1 dB 419 95
28 Locked QAM 256 40 687000000 Hz 7.9 dBmV 40.4 dB 378 75
29 Locked QAM 256 41 693000000 Hz 7.8 dBmV 40.4 dB 379 77
30 Locked QAM 256 42 699000000 Hz 7.8 dBmV 39.9 dB 421 86
31 Locked QAM 256 43 705000000 Hz 7.6 dBmV 41.1 dB 425 53
32 Locked QAM 256 44 711000000 Hz 7.9 dBmV 40.4 dB 380 66
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 1 5120 Ksym/sec 16400000 Hz 50.5 dBmV
2 Locked ATDMA 2 5120 Ksym/sec 22800000 Hz 48.0 dBmV
3 Locked ATDMA 3 5120 Ksym/sec 29200000 Hz 46.3 dBmV
4 Locked ATDMA 4 5120 Ksym/sec 35600000 Hz 46.0 dBmV
5 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV
6 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV
7 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV
8 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV
Current System Time: Sat Mar 23 09:13:17 2024
System Up Time: 22:53:43
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