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Re: Can't raise a support ticket or RMA for in-warranty

BeeBeeMan
Aspirant

Can't raise a support ticket or RMA for in-warranty

I'm within Hardware Warranty Support and Netgear do absolutely everything they can to make the process impossible to do unless you purchase Gear head support. I was told that the RMA needs to be approved by a Manager and then mysteriously the RAX80 isn't on the RMA form. 

 

Has anyone in Australia actually been able get an RMA? How is it done, do I need to go through other channels to get Warranty honoured? Really at the end of my rope here. For a $500 product it's really disappointing that this is happening.

 

 

Message 1 of 5
FURRYe38
Guru

Re: Can't raise a support ticket or RMA for in-warranty

Message 2 of 5
BeeBeeMan
Aspirant

Re: Can't raise a support ticket or RMA for in-warranty

Hi @FURRYe38,

 

I wasn't able to open a support ticket through the portal due to only having warranty support. I called through and had to convince an agent to open an RMA them confirming I have warranty support. 

 

I have a support case now but the Agent advised the RAX80 isn't on the RMA form for them and they need to speak to the warehouse.

Can a Netgear rep please advise why the RAX80 wouldn't be on the RMA form?

Message 3 of 5
FURRYe38
Guru

Re: Can't raise a support ticket or RMA for in-warranty

Something you'll need to ask them about. Theres nobody at that level that watches or visits the forums here.

 

Good Luck.

Message 4 of 5
DarrenM
Sr. NETGEAR Moderator

Re: Can't raise a support ticket or RMA for in-warranty

I have sent you a PM BeeBeeMan

 

DarrenM

Message 5 of 5
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