× Introducing the Orbi 970 Series Mesh System with WiFi 7 technology. For more information visit the NETGEAR Press Room.
Orbi WiFi 7 RBE973
Reply

Re: Can't see 6 ghz on RAXE500

MAD5
Tutor

Can't see 6 ghz on RAXE500

I try with my S22 Ultra and only connect to WIFI 6 but not 6E. It doesn't appear on the list. Only 2,4 and 5 ghz. Also try with my notebook Lenovo which has Intel AX210 with windows 11 and lastest Intel drivers. It shows the 2.4 and 5 ghz but not 6 ghz. I also updated the firmware to V1.0.11.94_2.0.44

Message 1 of 28
plemans
Guru

Re: Can't see 6 ghz on RAXE500

Are you using smart connect? 
Have you tried disabling it? 

Have you tried changing what channel the 6ghz is on? 

 

Message 2 of 28
MAD5
Tutor

Re: Can't see 6 ghz on RAXE500

I don't use smart connect because it only works for 2,4 and 5 ghz. I also tried changing the channel with and without PSC, still the same.

 

Message 3 of 28
plemans
Guru

Re: Can't see 6 ghz on RAXE500

You're a little stuck. Reason I say that is there aren't scanners (free ones) that support 6ghz so you can do a scan and see if its truly not working, or the if the devices aren't picking it up for some reason. 

Did you try factory resetting the raxe500? 
If so and it doesn't help, you can try contacting support. 

Message 4 of 28
MAD5
Tutor

Re: Can't see 6 ghz on RAXE500

I already contact support, level 2 can't solve this so he send to a level 3, still waiting for their answer.

Message 5 of 28
FURRYe38
Guru

Re: Can't see 6 ghz on RAXE500

What Intel Driver version are you using? 

Has a factory reset and setup from scratch been performed since last FW update? 


@MAD5 wrote:

I try with my S22 Ultra and only connect to WIFI 6 but not 6E. It doesn't appear on the list. Only 2,4 and 5 ghz. Also try with my notebook Lenovo which has Intel AX210 with windows 11 and lastest Intel drivers. It shows the 2.4 and 5 ghz but not 6 ghz. I also updated the firmware to V1.0.11.94_2.0.44


 

Message 6 of 28
MAD5
Tutor

Re: Can't see 6 ghz on RAXE500

22.180.0.4

Like this is a new router I update to the last firmware before even touching anything else. Anyway it has been reset 3 times since FW update and no luck.

Message 7 of 28
FURRYe38
Guru

Re: Can't see 6 ghz on RAXE500

And is the 6Ghz LED On on top of the router?

 

Does the 6Ghz section appear on the Advanced Tab page on the routers web page? 

Post a screen capture of this? 

 

I have mine running in Bridge mode and had been working on 6Ghz with my Orbi 9 series. Now its back on 5Ghz with my 8 series Orbi system. I'll check this on mine when I get home today....

 

 

Message 8 of 28
MAD5
Tutor

Re: Can't see 6 ghz on RAXE500

Yes, the 6ghz led is on, as the same for 2,4 and 5 ghz. Also in the router I can see the configuration and it is "running" and also can see same information in nighthawk app. Support already take logs and send to a level 3 engineer to check where is the problem.

Captura de pantalla 2022-12-06 121556.jpgCaptura de pantalla 2022-12-06 121703.jpg

 

Message 9 of 28
plemans
Guru

Re: Can't see 6 ghz on RAXE500

What region is your phone/computer set in? 

you have the router in north america but you're using spanish.

so just making sure the region on your devices is NA as well. 

Not trying to be racist, just want to make sure because canada/us both have authorized 6ghz but mexico hasn't (yet?) 

https://en.wikipedia.org/wiki/List_of_WLAN_channels

 

 

Message 10 of 28
MAD5
Tutor

Re: Can't see 6 ghz on RAXE500

Where can I check that? My phone was purchased here in Argentina, so I guess it is located here. The notebook was purchased in Newegg in USA.

Message 11 of 28
plemans
Guru

Re: Can't see 6 ghz on RAXE500

Check to see what region it is on the laptop. it might have been changed. That should be through your device manager on the computer.  That's where I'd focus. the phones a little harder. 

 

The phone, a quick google shows different responses. depending on your phone. but it isn't always accurate a few also showed that the gps can region set it too. So you  might need to do a little googling on the phone to see if you can change it accurately. 

Message 12 of 28
MAD5
Tutor

Re: Can't see 6 ghz on RAXE500

It was set to Argentina on the notebook, but I have changed to USA and still the same, I can only see 2,4 and 5 ghz, I never saw the 6 ghz signal.

Message 13 of 28
plemans
Guru

Re: Can't see 6 ghz on RAXE500

after you changed it, did you reboot the computer? 

Message 14 of 28
MAD5
Tutor

Re: Can't see 6 ghz on RAXE500

rebooted, nothing change, still can't see 6 ghz signal.

Message 15 of 28
Razor512
Prodigy

Re: Can't see 6 ghz on RAXE500

For the 6GHz support, for client devices, due to draconian FCC regulations from 2015, many client devices now use one time writable firmware, where regardless of region set, if they see beacons from more restrictive regions from a nearby AP, they will apply that region's RF restrictions.

 

For example, with the AX210 Intel made the firmware one time programmable, thus no way to adapt to changing regulations if draconian restrictions are listed. It will also adopt pre-programmed restrictions based on beacons received. Thus if in a country that doesn't allow 6GHz, or doesn't allow all of the 6GHz channels the router is using, then the client devices will adopt those restrictions and make it seem as if the 6GHz AP disappeared.

 

restrictions.jpg

 

It may take a few hours for the image attached above to become visible (limitation of these forums).

 

Both your Intel AX210, as well as your smartphone will use these same types of restrictions.

Message 16 of 28
plemans
Guru

Re: Can't see 6 ghz on RAXE500

@Razor512 was wondering if it wasn't something like that related to the region. 

Again, tough to test for when the router's region is NA but the other devices might not be changeable or forced to not be able to use them. 

Message 17 of 28
FURRYe38
Guru

Re: Can't see 6 ghz on RAXE500

So 6Ghz is working for me. 

I got my AX210 drivers updated as well:

6GhzEnabled.png

Win11AX210Connected2RAXE500_6Ghz.pngWiFiAnalyzer.pngDriverInstalled.png

All is working.

 

Wondering if this could be a regional thing or a problem with the router....

 

 

Message 18 of 28
MAD5
Tutor

Re: Can't see 6 ghz on RAXE500

Hi, I can not use wifi 6e speeds because after contacting netgear support level 1 and 2, they figure it out my country was not in the list of wifi 6e in junuary, so it will not work. Since may my country has full support for 6E but still netgear didn't update any new firmware to fix this. I can not use 6E speeds because it doesn't transmit at all. Please, I have been waiting more than 5 months and still no ETA.

Message 19 of 28
DarrenM
Sr. NETGEAR Moderator

Re: Can't see 6 ghz on RAXE500

@MAD5 What country are you located in? I will check with our engineers about this issue.

 

Thanks

DarrenM

Message 20 of 28
MAD5
Tutor

Re: Can't see 6 ghz on RAXE500

I am in Argentina.

Message 21 of 28
MAD5
Tutor

Re: Can't see 6 ghz on RAXE500

More than a month has pass, do you have any news about the new firmware release?

Message 22 of 28
Razor512
Prodigy

Re: Can't see 6 ghz on RAXE500

Sadly the latest seems to be only V1.0.12.96 https://kb.netgear.com/000065500/RAXE500-Firmware-Version-1-0-12-96

Message 23 of 28
MAD5
Tutor

Re: Can't see 6 ghz on RAXE500

I installed today the new firmware 1.2.13.100 and still no 6 ghz working. I was told that they will include this feature in the next firmware upgrade, but still nothing shows on the notes and yet, no 6 ghz working. Any idea when 6 ghz will work in Argentina?

Message 24 of 28
FURRYe38
Guru

Re: Can't see 6 ghz on RAXE500

Something to contact NG support about as this is beyond forum help.

Good Luck.

Message 25 of 28
Discussion stats
  • 27 replies
  • 2537 views
  • 2 kudos
  • 5 in conversation
Announcements

Orbi WiFi 7