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Orbi WiFi 7 RBE973
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Re: DNS Settings

bstapleton85
Aspirant

DNS Settings

I've been having issues with my RAX40 and was on the phone with tech support. Just walking him through a few of the things I had done I told him I had changed the DNS setting to point to openDNS. He told me this is not recommended. This really blew my mind is this true or is he blowing smoke?

Model: RAX40|Nighthawk AX4 4-Stream WiFi Router
Message 1 of 4

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microchip8
Master

Re: DNS Settings

Blowing smoke.

 

Also, did you speak to GearHead support or to some of the scam sites available on the web that offer NETGEAR "support"?

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Message 2 of 4

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microchip8
Master

Re: DNS Settings

Blowing smoke.

 

Also, did you speak to GearHead support or to some of the scam sites available on the web that offer NETGEAR "support"?

Message 2 of 4
bstapleton85
Aspirant

Re: DNS Settings

I submitted an ticket online through my nighthawk app and got a number to call. I don't recall anyone calling themselves GearHead support.

Model: RAX40|Nighthawk AX4 4-Stream WiFi Router
Message 3 of 4
schumaku
Guru

Re: DNS Settings


@bstapleton85 wrote:

I submitted an ticket online through my nighthawk app and got a number to call. I don't recall anyone calling themselves GearHead support.


Unless the scammer capabilities reached a new level, you talked to the formal Netgear support.

 

GearHead is a support offering by Netgear for providing generic home user computer support for up to three PCs, printers, whatever. It's available in a few regions only.

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