NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

tekgirl02's avatar
tekgirl02
Initiate
Mar 27, 2021

Device Manager RAX70 Not Working

Router purchased a few days ago and all has been gone pretty well until today. The device manager is not loading in the app. I'm using an iPhone 11 Pro max.

The message is "Sorry the action failed. Please try again"

App version is 2.8.6.0
Firmware version is V1.0.2.88

IPhone version 14.4.2

The iPhone updated today - I'm going to assume that is the issue, since I can see the devices on my iPad.

Thoughts? App restarted, router rebooted...and yes, I can do whatever I want to with settings and devices online, but the app should work. Guess I have to wait for netgear to catch up to Apple updates?

Thanks for any help!

4 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Mar 28, 2021
    .

    Thoughts? App restarted, router rebooted...and yes, I can do whatever I want to with settings and devices online, but the app should work. Guess I have to wait for netgear to catch up to Apple updates?

    Thanks for any help!

    More than likely. Its not the first time somethingg like this happened and it won't be the last I'm sure. 

    • tekgirl02's avatar
      tekgirl02
      Initiate
      Mar 28, 2021
      Resolved - It actually started working again last night, so 🤞 it stays that way. I know many people are disillusioned with this router, but right now, it works for me. Time will tell...
  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Mar 28, 2021

    You have posted your message in the section of this community given over to Nighthawk WiFi Routers. (This is easily done, given Netgear's complicated community structure.)

    Many questions apply to different types of device, so you might get responses here, but you might get more help, and find earlier questions and answers specific to your hardware, in the appropriate section for your device. That's probably here:

    Nighthawk Routers with WiFi 6 (AX) - NETGEAR Communities

    I will ask the Netgear moderator to move your message.

    In the meantime you could visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware.

    You may have done this already. I can't tell from your message.