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Re: Disconnection Roulette

H3FTA
Aspirant

Disconnection Roulette

Bought myself a RAX200 to use instead of my VM SuperHub 4 (As apparently no one in VM Tech knows how to support their own kit) on the Gig1 plan.

 

I seem to be playing disconnect roulette with all of my Google products, it will randomly disconnect one of my Google Home/Nest Mini/Pixel 4s almost whenever you want to do something and it's driving me nuts.

 

I'm on software version: V1.0.2.88_1.0.50, which has recently just updated but before this it was still doing it.

Is there a fix or should I just give up and send it back to Amazon?

Model: RAX200|Nighthawk Tri-band AX12 12-Stream Wi-Fi 6 Router
Message 1 of 7
lmanpunk
Star

Re: Disconnection Roulette

In my opinion send it back or get used to daily drops multiple times a day.  My R7000 is better than my RAX200.   RAX200 was such a waste of money

Message 2 of 7
Christian_R
NETGEAR Employee Retired

Re: Disconnection Roulette

Hi H3FTA, 

 

May you disable AX and let us know if your issue persists. If you recently purchased your device, you may also contact our support team. 

 

https://www.netgear.com/support/default.aspx

 

Christian 

Message 3 of 7
H3FTA
Aspirant

Re: Disconnection Roulette

Sorry but disabling the main reason for upgrading to this router is a bit backwards. It's been sent back to Amazon anyway.
Message 4 of 7
MikeDTuck
Aspirant

Re: Disconnection Roulette

I am VERY close to driving over to BestBuy and hurling this through a window and if I was anynear where a Netgear office I would do it to them instead!!

 

With that said, I have been going nuts watching my Google Pixel 3 constantly connecting and disconnecting. Didn't matter if AX was on or off. If SmartConnect was on or off.  Family is PISSED I keep changing settings and rebooting the networl.

 

While staring at the connection on my Macbook I noticed something interesting - At one point it had a IPv6 address and then it didn't and then it did again.  I realized in setting up my new RAX200 (which I purchased to replace a rand new RAX120 because of the supposed increased capabilities and the Circle parental control), I turned on IPv6 - for no good reason.

 

Turned it off and my Pixel 3 and Macbook seem more stable - I have AX turned on along with all of the OFDMA settings, but for now still have SmartConnect turned off.  I have the 2.4 and 5 ghz bands with the same SSID, but set up a new network for the High Band 5 ghz SSID - which i will use for work purposes.

 

So far, FINGERS CROSSED, it is working.

 

Not sure if this will help anyone, or if this was even the problem I was having or if it is a placebo.  Again...  FINGERS CROSSED.  Already have to return the RAX120 to BB - Going to be pissed if I have to also return the RAX200 now.

 

 

Model: RAX200|Nighthawk Tri-band AX12 12-Stream Wi-Fi 6 Router
Message 5 of 7
wingdam
Star

Re: Disconnection Roulette

Send it back, I only wish I could get rid of my POS.

Check EBay to see how many are being dumped.

Message 6 of 7
MikeDTuck
Aspirant

Re: Disconnection Roulette

Yeah - Kind of sad but completely underwhelmed and disappointed - Nothing is really fully working - can't even use Circle accurately, device lists, etc.  I am returning the RAX120 which I then upgraded to RAX200 to be able to use Circle, and not going to go look at maybe Linksys Velop or even go look at Alien...

 


@wingdam wrote:

Send it back, I only wish I could get rid of my POS.

Check EBay to see how many are being dumped.


 

Model: RAX200|Nighthawk Tri-band AX12 12-Stream Wi-Fi 6 Router
Message 7 of 7
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