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Orbi WiFi 7 RBE973
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Re: Empty Attached Devices list on RAX120 - Firmware Version V1.0.1.122

Ts937km
Apprentice

Empty Attached Devices list on RAX120 - Firmware Version V1.0.1.122

After upgrading to Firmware Version V1.0.1.122 my attached devices list is empty.  I was wanting to create a static address on a new device.   Tried chrome, Firefox. Safari on multiple computers.  Cleared cache, rebooted router, wired and wireless.

 

the nighthawk app on iOS shows the device list.  40 devices.  But you cannot set a static address on it.  

Any ideas?

 

 

 

Model: RAX120|Nighthawk AX12 12-Stream WiFi Router
Message 1 of 12
Christian_R
NETGEAR Employee Retired

Re: Empty Attached Devices list on RAX120 - Firmware Version V1.0.1.122

Hi Ts937km, 

 

We recommend a factory reset is performed on the router after a firmware update. Please give that a go and let us know the results.

 

Christian 

Message 2 of 12
Ts937km
Apprentice

Re: Empty Attached Devices list on RAX120 - Firmware Version V1.0.1.122

Thanks.  

 

Updates shouldn't require a factory reset.  That isnt a update in my eyes. 

i rolled back to .118 and all is fine.  For me at least.  I'll try again when it's easier to get replacement routers etc.  

 

Message 3 of 12
mixxon
Tutor

Re: Empty Attached Devices list on RAX120 - Firmware Version V1.0.1.122

Same issue here! @Ts937km How did you roll back? Where is older firmware to find?!

Model: RAX120|Nighthawk AX12 12-Stream WiFi Router
Message 4 of 12
Ts937km
Apprentice

Re: Empty Attached Devices list on RAX120 - Firmware Version V1.0.1.122

https://www.netgear.com/support/product/RAX120.aspx

 

Click on Downloads

 

Click on Previous Versions

 

I went back to 1.0.1.118 and everything is fine.  And has been since that day.  Didnt have to reset my router to defaults or anything.

 

Good luck!

 

Message 5 of 12
mixxon
Tutor

Re: Empty Attached Devices list on RAX120 - Firmware Version V1.0.1.122

That did the trick! Now I can enable portfowarding again and see all the connected devices. Thank You! @Ts937km  Smiley Very Happy

Model: RAX120|Nighthawk AX12 12-Stream WiFi Router
Message 6 of 12
Ts937km
Apprentice

Re: Empty Attached Devices list on RAX120 - Firmware Version V1.0.1.122

Good to hear.   Make sure to turn off automatic updates.   And keep a copy of that firmware.. And backup your settings with that firmware running..    When they release another firmware I will try again I guess.

 

Message 7 of 12
skystore4444
Initiate

Re: Empty Attached Devices list on RAX120 - Firmware Version V1.0.1.122

same issue here. 

and no correction in sight. I'm very disappointed

 

Downgrading to version 118 fixes the problem temporarily.

 

Message 8 of 12
mixxon
Tutor

Re: Empty Attached Devices list on RAX120 - Firmware Version V1.0.1.122

I always early adopt updates around my tech, but maybe with Netgear I have to think again Smiley Frustrated

Model: RAX120|Nighthawk AX12 12-Stream WiFi Router
Message 9 of 12
mixxon
Tutor

Re: Empty Attached Devices list on RAX120 - Firmware Version V1.0.1.122

Maybe this is a Safari problem? Do you use Safari? I manage to get my device list back by using Chrome on a Windows PC.

Model: RAX120|Nighthawk AX12 12-Stream WiFi Router
Message 10 of 12
Ts937km
Apprentice

Re: Empty Attached Devices list on RAX120 - Firmware Version V1.0.1.122

Nope if you read the original post I stated that.  Multiple computers, Windows, Mac, Chrome, ipad, android.  Chrome, Firefox, Safari, wired, wireless..

 

 

Message 11 of 12
kc6108
Luminary

Re: Empty Attached Devices list on RAX120 - Firmware Version V1.0.1.122

I have the same issue. I finally figure out that the issue corrects itself when I disconnect (close) my mid-2010 MacBook Pro. Weird.
Model: RAX120|Nighthawk AX12 12-Stream WiFi Router
Message 12 of 12
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