× Attn: Nighthawk Pro Gaming members, we have recently released firmware to address a critical security vulnerability. For more information click here. .
× NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Orbi WiFi 7 RBE973
Reply

How do you reply to Support with an open Support case # when out of Support coverage?

rortlieb64
Follower

How do you reply to Support with an open Support case # when out of Support coverage?

Anyone know how to get in contact with NetGear Support VIA EMAIL with an open Support Case # when not under formal support warrently?

 

I have about 5 emails from 5 different support people at NG for case #44155940 asking me to respond but none of my email responses go through - I just get the spinning wheel?

 

This support really sucks!!

Message 1 of 2
Christian_R
NETGEAR Employee Retired

Re: How do you reply to Support with an open Support case # when out of Support coverage?

Hi rortlieb64,

 

Please log into your MyNETGEAR account to respond to your opened case tickets.


Christian 

Message 2 of 2
Top Contributors
Discussion stats
  • 1 reply
  • 692 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi 770 Series